Airbus
Master Scheduler
Airbus Helicopters is looking for a Master Scheduler to join our Customer Training Team in Grand Prairie, TX. The Master Scheduler is responsible for scheduling all customer training courses and supporting the scheduling of other customer training flight activities. This includes planning for and allocating associated resources: instructor pilots, aircraft, simulators, practical lab, and classrooms. This position assists with responding to customer training requests and serves as a flight scheduling liaison between Customer Training and in the support of customer pilot training events. From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. Your challenges: Customer & Pilot Training Planning/Scheduling: 80% Create, publish, and distribute short-term, mid-term and long-term schedules of all customer training courses with a focus on Grand Prairie customer pilot training, custom pilot training courses, and offsite customer pilot training activities. Efficiently and profitably manage all available resources, including but not limited to: training aircraft, instructor pilots, simulators, and computer and hardware tools. Responsible for long-term resource planning assistance to the Head of Customer Training Liaise with Chief Pilot/Instructor Pilots to ensure appropriate course structure is respected and all company and regulatory standards are applied. Liaise with referent instructor pilot and Deputy Chief on Part 142 course updates. Assist Training Services Coordinators to input all scheduled courses into the LMS system. Conduct and attend all weekly scheduling meetings across Airbus Helicopters Inc (Programs, Demo, and Maintenance) as representative of Training. Work closely with the Customer Training Administration team to ensure timely responses to customer requests. Continuous Improvement and Administrative Support: 20% Identify and act on opportunities to improve the customer experience and develop strong customer relationships Support ongoing use of company tools and systems to include the Learning Management System (LMS). Recommend and support next steps for continuous process/systems/tool improvements to support department objectives. Report generation, troubleshooting, and other miscellaneous administrative tasks. Additional Responsibilities: Liaise with the Marketing Demo manager for aircraft utilization Liaise with the Chief Pilot on aircraft utilization for special demonstrations/projects Your boarding pass: Education: Required: Associate degree or equivalent work experience Preferred: Bachelor's Degree Experience: Required: Minimum seven (7) years in commercial aviation, particularly in operational, logistics or technical roles Preferred: Minimum four (4) years of experience in aviation-related program management, services administration, training operations or similar Licensure/Certifications: Required: None Preferred: Pilot, mechanic, and/or dispatcher certification Preferred: Experience in helicopter industry Preferred: LEAN Six Sigma Certification or equivalent Preferred: PMI PMP credentials or equivalent US Military operations & acquisition certifications a plus Travel Required: 5% Domestic and International Citizenship: Authorized to Work in the US Clearance: None Qualified Skills: Knowledge, Skills, Demonstrated Capabilities: Required: Senior level communication with internal/external customers Required: Detailed planning, estimating, scheduling, execution, and closure Required: Ability to work independently to define problem, identify risks, recommend solution and communicate effectively to both internal and external stakeholders Required: Must be enthusiastic, patient, and self-motivated, with an unflagging work ethic Required: Comfort and tact in communicating to customers, both in written and verbal form Communication Skills: Required: Ability to communicate effectively in verbal and written form in English Required: Strong written and verbal skills with the ability to convey abstract and complex subject matter in understandable terms in the English language. Technical Systems Proficiency: Required: Microsoft Office Suite / Google Required: Learning management System (LMS) (e.g. Sum Total, Cornerstone, etc.) Required: Project Management Systems including SAP Preferred: Experience with a visual planning or scheduling platform Complexity of the Role: Level of Decision Making: Thorough research of customer status and situation prior to making a decision or providing recommendations to management Level of Decision Making: Customer requests, requirements, and demands alignment to organizational availability to support in the technical and schedule decision loop Level of Decision Making: Connect what can be completed within technical and schedule parameters to customer satisfaction requirements Level of Decision Making: Determine feasibility, document, and communicate internally to achieve a successful execution to client requirements Level of Decision Making: Represent the customer during internal assessments, secure the win-win Level of Decision Making: De-conflict scheduled resource over-allocations, both human and hardware Level of Decision Making: Gather information, communicate to stakeholders and client's corrective actions and resolve negative impact rapidly Organizational information: Reports to the Head of Customer Training. Position works closely with the Training Administration Team and supports training and Instructor Pilot Training teams, which consist of approximately 20 individuals. Direct Reports: Is this a people manager? No # of Exempt Reports: 0 # of Non-exempt Reports: 0 Job Dimensions: This position successfully manages planning/scheduling activities for the following: ~13 pilot instructors and training experts ~2 training center aircraft and 2 Full Flight Simulators and Advanced Flight Training Devices ~ 12 dedicated classrooms ~55 unique Programs of Instruction >400 customer organizations supported in the North America Region This individual will work with the Head of Customer Training and other leadership positions to identify and enhance planning/asset management solutions to improve efficiency and profitability of the department A large portion of project deliverables rely on the skill and time management of this individual Nature of Contacts: Involved Communication on a frequent Basis with internal and external parties
Airbus Helicopters is looking for a Master Scheduler to join our Customer Training Team in Grand Prairie, TX. The Master Scheduler is responsible for scheduling all customer training courses and supporting the scheduling of other customer training flight activities. This includes planning for and allocating associated resources: instructor pilots, aircraft, simulators, practical lab, and classrooms. This position assists with responding to customer training requests and serves as a flight scheduling liaison between Customer Training and in the support of customer pilot training events. From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. Your challenges: Customer & Pilot Training Planning/Scheduling: 80% Create, publish, and distribute short-term, mid-term and long-term schedules of all customer training courses with a focus on Grand Prairie customer pilot training, custom pilot training courses, and offsite customer pilot training activities. Efficiently and profitably manage all available resources, including but not limited to: training aircraft, instructor pilots, simulators, and computer and hardware tools. Responsible for long-term resource planning assistance to the Head of Customer Training Liaise with Chief Pilot/Instructor Pilots to ensure appropriate course structure is respected and all company and regulatory standards are applied. Liaise with referent instructor pilot and Deputy Chief on Part 142 course updates. Assist Training Services Coordinators to input all scheduled courses into the LMS system. Conduct and attend all weekly scheduling meetings across Airbus Helicopters Inc (Programs, Demo, and Maintenance) as representative of Training. Work closely with the Customer Training Administration team to ensure timely responses to customer requests. Continuous Improvement and Administrative Support: 20% Identify and act on opportunities to improve the customer experience and develop strong customer relationships Support ongoing use of company tools and systems to include the Learning Management System (LMS). Recommend and support next steps for continuous process/systems/tool improvements to support department objectives. Report generation, troubleshooting, and other miscellaneous administrative tasks. Additional Responsibilities: Liaise with the Marketing Demo manager for aircraft utilization Liaise with the Chief Pilot on aircraft utilization for special demonstrations/projects Your boarding pass: Education: Required: Associate degree or equivalent work experience Preferred: Bachelor's Degree Experience: Required: Minimum seven (7) years in commercial aviation, particularly in operational, logistics or technical roles Preferred: Minimum four (4) years of experience in aviation-related program management, services administration, training operations or similar Licensure/Certifications: Required: None Preferred: Pilot, mechanic, and/or dispatcher certification Preferred: Experience in helicopter industry Preferred: LEAN Six Sigma Certification or equivalent Preferred: PMI PMP credentials or equivalent US Military operations & acquisition certifications a plus Travel Required: 5% Domestic and International Citizenship: Authorized to Work in the US Clearance: None Qualified Skills: Knowledge, Skills, Demonstrated Capabilities: Required: Senior level communication with internal/external customers Required: Detailed planning, estimating, scheduling, execution, and closure Required: Ability to work independently to define problem, identify risks, recommend solution and communicate effectively to both internal and external stakeholders Required: Must be enthusiastic, patient, and self-motivated, with an unflagging work ethic Required: Comfort and tact in communicating to customers, both in written and verbal form Communication Skills: Required: Ability to communicate effectively in verbal and written form in English Required: Strong written and verbal skills with the ability to convey abstract and complex subject matter in understandable terms in the English language. Technical Systems Proficiency: Required: Microsoft Office Suite / Google Required: Learning management System (LMS) (e.g. Sum Total, Cornerstone, etc.) Required: Project Management Systems including SAP Preferred: Experience with a visual planning or scheduling platform Complexity of the Role: Level of Decision Making: Thorough research of customer status and situation prior to making a decision or providing recommendations to management Level of Decision Making: Customer requests, requirements, and demands alignment to organizational availability to support in the technical and schedule decision loop Level of Decision Making: Connect what can be completed within technical and schedule parameters to customer satisfaction requirements Level of Decision Making: Determine feasibility, document, and communicate internally to achieve a successful execution to client requirements Level of Decision Making: Represent the customer during internal assessments, secure the win-win Level of Decision Making: De-conflict scheduled resource over-allocations, both human and hardware Level of Decision Making: Gather information, communicate to stakeholders and client's corrective actions and resolve negative impact rapidly Organizational information: Reports to the Head of Customer Training. Position works closely with the Training Administration Team and supports training and Instructor Pilot Training teams, which consist of approximately 20 individuals. Direct Reports: Is this a people manager? No # of Exempt Reports: 0 # of Non-exempt Reports: 0 Job Dimensions: This position successfully manages planning/scheduling activities for the following: ~13 pilot instructors and training experts ~2 training center aircraft and 2 Full Flight Simulators and Advanced Flight Training Devices ~ 12 dedicated classrooms ~55 unique Programs of Instruction >400 customer organizations supported in the North America Region This individual will work with the Head of Customer Training and other leadership positions to identify and enhance planning/asset management solutions to improve efficiency and profitability of the department A large portion of project deliverables rely on the skill and time management of this individual Nature of Contacts: Involved Communication on a frequent Basis with internal and external parties