WMH
Material Handling Branch/Operations Manager (PSM)
WMH, Chattanooga, Tennessee, United States, 37402
Material Handling Branch/Operations Manager (PSM)
Lead. Optimize. Elevate
Become Our Next Operations Powerhouse! Why WMH? Because Your Career Deserves More! At WMH (www.wmhsolutions.com), we don't just offer jobswe build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & ALand we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealershipwe're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impactbecause here, your career moves forward. As a Branch Operations Manager (PSM), you're not just overseeing a locationyou're driving performance, optimizing efficiency, and leading a high-impact team that keeps industries moving. Your leadership will shape operations, enhance customer relationships, and fuel business growth in the material handling industry. This role demands strategic vision, operational excellence, and a hands-on approach to managing both people and processes. Key Responsibilities
Operational Leadership & Branch Growth Oversee Branch Performance
Lead all branch functions, including service, parts, rental, and sales support, ensuring smooth operations and customer satisfaction. Optimize Workflow & Efficiency
Streamline processes, reduce inefficiencies, and enhance service delivery to maximize branch performance. Financial & Budget Oversight
Manage P&L, monitor expenses, oversee pricing, and ensure profitability while maintaining high service standards. Cross-Department Collaboration
Work closely with Sales, Service, and Corporate teams to align strategies, resolve challenges, and enhance overall business performance. Team Leadership & Development Build & Mentor High-Performing Teams
Recruit, train, and develop a strong team of technicians, support specialists, and branch personnel. Set Goals & Foster Accountability
Establish clear objectives, track team performance, and cultivate a culture of continuous improvement and achievement. Lead Training & Development
Provide hands-on mentorship, technical guidance, and structured learning opportunities to empower employee growth. Customer & Business Impact Customer Engagement & Relationship Building
Act as the face of WMH, working directly with customers to ensure satisfaction, resolve concerns, and drive retention. Strategic Sales & Market Expansion
Develop and implement plans to increase market share, enhance customer relationships, and boost revenue. Vendor & Supplier Coordination
Build partnerships with vendors, manage procurement processes, and oversee invoicing and purchase orders. Safety, Compliance & Operations Excellence Ensure Safety & Regulatory Compliance
Uphold OSHA standards, implement best practices, and maintain a safe work environment. Facility & Fleet Management
Oversee maintenance, repairs, and optimization of branch facilities, equipment, and fleet. Monitor & Report Key Metrics
Prepare insightful performance reports, track operational success, and drive data-driven improvements. Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. Skills, Knowledge and Expertise
Education: High School Diploma or GED (required); preferred 7-10+ years of sales/service management experience in industrial equipment. Industry Experience: Extensive background in Material Handling, Parts, or Service Management (highly preferred). Management & Leadership: 5+ years of experience in strategic planning, team development, operational efficiency & management experience, with supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred) Operational & Strategic Oversight: Ability to manage branch operations, optimize workflows, and drive performance metrics. Customer-Centric Approach: Proven ability to engage with customers, understand their needs, and enhance satisfaction and retention. Regulatory & Compliance Knowledge: Understanding of OSHA regulations and other applicable industry standards (preferred). Technical Knowledge
Strong understanding of forklifts, material handling equipment, and product management. Leadership & Team Development
Proven ability to mentor, coach, and lead high-performing teams with a focus on growth and accountability. Time Management & Organization: Strong ability to multitask, manage priorities, and adapt to changing conditions while maintaining efficiency. Communication & Relationship Building: Excellent verbal and written communication skills with the ability to influence and collaborate effectively. Technical & Technology Proficiency: Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, & operational management software. Customer-Centric Mindset
Ability to build strong relationships, enhance customer satisfaction, and drive retention through exceptional service. Problem-Solving & Decision-Making: Strong analytical skills to assess challenges, implement solutions, and optimize branch performance. Safety & Compliance Commitment: Dedication to upholding industry standards, workplace safety, operational best practices, and compliance with government regulations. Valid Driver's License & Travel Readiness: Required for occasional travel (20%), including product demonstrations, customer visits, and branch operations support. Industry-Specific Experience
Prior experience in lift truck industry and territory sales preferred. Perks of Being a WMH Team Member:
Premium Health Coverage
Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options + company-paid AD&D & life insurance (with additional coverage available). Exclusive Training & Career Growth
Gain cutting-edge technical skills through our ongoing in-house/OEM exclusive technical training programs. We invest in your growth, leadership, and future success. Competitive Pay + Performance Opportunities
Earn a strong compensation package with quarterly bonuses based on fleet productivity and profit targets. Paid Time Off & Holidays
Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance
Stay connected with a monthly phone allowance for business needs. Hit the Road with Style: Enjoy your journey with our generous car allowance! Secure Your Future
401(k) match up to 9% + profit-sharing benefits to help you build long-term financial success. Work-Life Balance That Works for You
We know flexibility matters, and we offer schedules that support a thriving career and personal life. Collaborative & Inclusive Team
Work with driven, like-minded professionals in an innovative, people-first environment. Unmatched Job Stability in a Booming Industry
Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand. Ongoing Professional Development
We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities. Be Part of Something Bigger
At WMH, you're not just another employeeyou're a key player in an industry that keeps the world moving. Your Cue: Take the Wheel of Your Future! This isn't just another jobit's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses movingwe propel careers to new heights. Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is callingignite yours today! Apply now. About WMH
WMH: Where Careers Move as Fast as the Industry At WMH, we don't just keep businesses movingwe drive industries forward. For 35+ years, we've been disrupting the Material Handling game, delivering top-tier sales, service, parts, and fleet solutions that power the backbone of the economy. With 11 locations across the Southeast (and growing!), our team of 250+ industry pros is redefining efficiency, innovation, and service excellence every day. Why WMH? Because We're Built Different. Innovation at Every Turn
Exclusive Linde Material Handling partnership means you'll work with next-gen automation, advanced fleet tech, and cutting-edge equipment. Career Acceleration, Not Just a Job
We don't just hire peoplewe build leaders. With hands-on training, leadership programs, and career growth at every level, your future starts here. Top-Tier Pay & Benefits
Industry-leading compensation, full benefits, stability, and long-term career potential in a booming industry. Culture That Fuels Success
We believe in collaboration, innovation, and pushing limits. At WMH, your ideas matter, your impact is felt, and your growth is unlimited. We Work Hard, We Win Big
Whether you're turning wrenches, closing deals, optimizing operations, or leading a teamyou're
Lead. Optimize. Elevate
Become Our Next Operations Powerhouse! Why WMH? Because Your Career Deserves More! At WMH (www.wmhsolutions.com), we don't just offer jobswe build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & ALand we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealershipwe're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impactbecause here, your career moves forward. As a Branch Operations Manager (PSM), you're not just overseeing a locationyou're driving performance, optimizing efficiency, and leading a high-impact team that keeps industries moving. Your leadership will shape operations, enhance customer relationships, and fuel business growth in the material handling industry. This role demands strategic vision, operational excellence, and a hands-on approach to managing both people and processes. Key Responsibilities
Operational Leadership & Branch Growth Oversee Branch Performance
Lead all branch functions, including service, parts, rental, and sales support, ensuring smooth operations and customer satisfaction. Optimize Workflow & Efficiency
Streamline processes, reduce inefficiencies, and enhance service delivery to maximize branch performance. Financial & Budget Oversight
Manage P&L, monitor expenses, oversee pricing, and ensure profitability while maintaining high service standards. Cross-Department Collaboration
Work closely with Sales, Service, and Corporate teams to align strategies, resolve challenges, and enhance overall business performance. Team Leadership & Development Build & Mentor High-Performing Teams
Recruit, train, and develop a strong team of technicians, support specialists, and branch personnel. Set Goals & Foster Accountability
Establish clear objectives, track team performance, and cultivate a culture of continuous improvement and achievement. Lead Training & Development
Provide hands-on mentorship, technical guidance, and structured learning opportunities to empower employee growth. Customer & Business Impact Customer Engagement & Relationship Building
Act as the face of WMH, working directly with customers to ensure satisfaction, resolve concerns, and drive retention. Strategic Sales & Market Expansion
Develop and implement plans to increase market share, enhance customer relationships, and boost revenue. Vendor & Supplier Coordination
Build partnerships with vendors, manage procurement processes, and oversee invoicing and purchase orders. Safety, Compliance & Operations Excellence Ensure Safety & Regulatory Compliance
Uphold OSHA standards, implement best practices, and maintain a safe work environment. Facility & Fleet Management
Oversee maintenance, repairs, and optimization of branch facilities, equipment, and fleet. Monitor & Report Key Metrics
Prepare insightful performance reports, track operational success, and drive data-driven improvements. Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. Skills, Knowledge and Expertise
Education: High School Diploma or GED (required); preferred 7-10+ years of sales/service management experience in industrial equipment. Industry Experience: Extensive background in Material Handling, Parts, or Service Management (highly preferred). Management & Leadership: 5+ years of experience in strategic planning, team development, operational efficiency & management experience, with supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred) Operational & Strategic Oversight: Ability to manage branch operations, optimize workflows, and drive performance metrics. Customer-Centric Approach: Proven ability to engage with customers, understand their needs, and enhance satisfaction and retention. Regulatory & Compliance Knowledge: Understanding of OSHA regulations and other applicable industry standards (preferred). Technical Knowledge
Strong understanding of forklifts, material handling equipment, and product management. Leadership & Team Development
Proven ability to mentor, coach, and lead high-performing teams with a focus on growth and accountability. Time Management & Organization: Strong ability to multitask, manage priorities, and adapt to changing conditions while maintaining efficiency. Communication & Relationship Building: Excellent verbal and written communication skills with the ability to influence and collaborate effectively. Technical & Technology Proficiency: Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, & operational management software. Customer-Centric Mindset
Ability to build strong relationships, enhance customer satisfaction, and drive retention through exceptional service. Problem-Solving & Decision-Making: Strong analytical skills to assess challenges, implement solutions, and optimize branch performance. Safety & Compliance Commitment: Dedication to upholding industry standards, workplace safety, operational best practices, and compliance with government regulations. Valid Driver's License & Travel Readiness: Required for occasional travel (20%), including product demonstrations, customer visits, and branch operations support. Industry-Specific Experience
Prior experience in lift truck industry and territory sales preferred. Perks of Being a WMH Team Member:
Premium Health Coverage
Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options + company-paid AD&D & life insurance (with additional coverage available). Exclusive Training & Career Growth
Gain cutting-edge technical skills through our ongoing in-house/OEM exclusive technical training programs. We invest in your growth, leadership, and future success. Competitive Pay + Performance Opportunities
Earn a strong compensation package with quarterly bonuses based on fleet productivity and profit targets. Paid Time Off & Holidays
Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance
Stay connected with a monthly phone allowance for business needs. Hit the Road with Style: Enjoy your journey with our generous car allowance! Secure Your Future
401(k) match up to 9% + profit-sharing benefits to help you build long-term financial success. Work-Life Balance That Works for You
We know flexibility matters, and we offer schedules that support a thriving career and personal life. Collaborative & Inclusive Team
Work with driven, like-minded professionals in an innovative, people-first environment. Unmatched Job Stability in a Booming Industry
Material handling is the backbone of logistics, warehousing, and supply chains. Your skills will always be in demand. Ongoing Professional Development
We invest in your success with mentorship, leadership training, skill-building opportunities & career advancement opportunities. Be Part of Something Bigger
At WMH, you're not just another employeeyou're a key player in an industry that keeps the world moving. Your Cue: Take the Wheel of Your Future! This isn't just another jobit's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses movingwe propel careers to new heights. Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is callingignite yours today! Apply now. About WMH
WMH: Where Careers Move as Fast as the Industry At WMH, we don't just keep businesses movingwe drive industries forward. For 35+ years, we've been disrupting the Material Handling game, delivering top-tier sales, service, parts, and fleet solutions that power the backbone of the economy. With 11 locations across the Southeast (and growing!), our team of 250+ industry pros is redefining efficiency, innovation, and service excellence every day. Why WMH? Because We're Built Different. Innovation at Every Turn
Exclusive Linde Material Handling partnership means you'll work with next-gen automation, advanced fleet tech, and cutting-edge equipment. Career Acceleration, Not Just a Job
We don't just hire peoplewe build leaders. With hands-on training, leadership programs, and career growth at every level, your future starts here. Top-Tier Pay & Benefits
Industry-leading compensation, full benefits, stability, and long-term career potential in a booming industry. Culture That Fuels Success
We believe in collaboration, innovation, and pushing limits. At WMH, your ideas matter, your impact is felt, and your growth is unlimited. We Work Hard, We Win Big
Whether you're turning wrenches, closing deals, optimizing operations, or leading a teamyou're