Foxconn Industrial Internet
Service Program Manager - Manufacturing
Foxconn Industrial Internet, Durham, North Carolina, United States, 27701
Account Manager
We are looking for a customer-focused Account Manager to join our Service & Repair Operations team. In this role, you will manage client accounts tied to product repair services
ensuring seamless communication, efficient service coordination, and strong customer satisfaction. You'll act as the key contact for clients and work closely with our internal repair, logistics, and quality teams to manage manufacturing RMA processes, warranty claims, and service level agreements (SLAs). Duties and Responsibilities
Serve as the main point of contact for assigned service accounts Coordinate product repair activities including RMA initiation, repair tracking, and returns Ensure SLA commitments, turnaround times, and quality expectations are met Manage escalations and ensure timely resolution of client concerns Collaborate cross-functionally with repair centers, logistics, quality, and engineering Provide regular service reports and host business reviews with clients Maintain accurate account documentation, contracts, and communication history Gather and relay client feedback for continuous service improvement Generate reports on material status and workflow KPIs Qualifications:
Bachelor's degree in Business, Engineering, Supply Chain, or related field 3+ years of experience in account management, service delivery, or product repair operations Strong understanding of RMA, warranty, and service workflows Excellent communication, problem-solving, and relationship-building skills Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, SQL) Experience working with electronics, consumer hardware, or OEM repair services is a plus Why Foxconn?
After several years of development, Foxconn has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy. World's 2nd largest electronic manufacturing service industry 30+ Fully automatic smart factories 190,000+ Global Employees Fortune Global 500 - Ranked 22nd
We are looking for a customer-focused Account Manager to join our Service & Repair Operations team. In this role, you will manage client accounts tied to product repair services
ensuring seamless communication, efficient service coordination, and strong customer satisfaction. You'll act as the key contact for clients and work closely with our internal repair, logistics, and quality teams to manage manufacturing RMA processes, warranty claims, and service level agreements (SLAs). Duties and Responsibilities
Serve as the main point of contact for assigned service accounts Coordinate product repair activities including RMA initiation, repair tracking, and returns Ensure SLA commitments, turnaround times, and quality expectations are met Manage escalations and ensure timely resolution of client concerns Collaborate cross-functionally with repair centers, logistics, quality, and engineering Provide regular service reports and host business reviews with clients Maintain accurate account documentation, contracts, and communication history Gather and relay client feedback for continuous service improvement Generate reports on material status and workflow KPIs Qualifications:
Bachelor's degree in Business, Engineering, Supply Chain, or related field 3+ years of experience in account management, service delivery, or product repair operations Strong understanding of RMA, warranty, and service workflows Excellent communication, problem-solving, and relationship-building skills Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, SQL) Experience working with electronics, consumer hardware, or OEM repair services is a plus Why Foxconn?
After several years of development, Foxconn has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy. World's 2nd largest electronic manufacturing service industry 30+ Fully automatic smart factories 190,000+ Global Employees Fortune Global 500 - Ranked 22nd