Patient Services Specialist - Telephonic Triage

Patient Services Specialist 1

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our core values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings. The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Essential functions of the role include: Assisting with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranging follow-up visits and referral appointments. Assisting with patient registration by collecting and verifying insurance information. Verifying patient demographics and entering changes into the computer system. Directing patients to appropriate waiting areas. Accepting payments for physician/clinic services according to established guidelines. Posting payments and entering charges into computer utilizing appropriate codes. Generating daily payment reports and verifying cash drawer against report. Providing accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receiving and directing phone calls. Assisting patients and other visitors. Responding to routine inquiries concerning practice services, hours of operation, etc. Ensuring any patient complaints are handled appropriately. Assisting with medical records duties as requested. Key success factors include: Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment. We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. Qualifications: Education - H.S. Diploma/GED Equivalent Experience - Less than 1 Year of Experience