City of New York
HRIS Analyst
The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Specialist (Software) candidate to work in the HC Bureau of NYCAPS Central (NCC). NYCAPS Central (NCC) is a human resources service center that oversees the expansion and maintenance of NYCAPS, a centralized state-of-the-art automated personnel system for human resources professionals, managers and employees to access and manage personnel and benefits information. NCC supports approximately 96,000 NYC employees with all their health benefits needs; oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information. HRIS is a highly technical and analytical unit that manages NYCAPS system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS. The position of Computer Specialist (Software) in the HRIS unit is critical, as HRIS is the "Tier 3" escalation group at NYCAPS Central for all NYCAPS system issues; system defects must be analyzed and documented before escalation to the FISA IT group. The HRIS group supports deployments of new functionality in NYCAPS by gaining technical knowledge that functional users do not have. This group also supports requests for complex reports and metrics from City Hall, oversight agencies and other City agencies. NYCAPS Central is seeking a HRIS Analyst to perform the following duties and responsibilities: - Analyze new projects / system enhancements, perform fit / gap analyses and write business requirements. - Perform user acceptance testing for system fixes and enhancements. - Create user acceptance testing test scripts for system fixes and enhancements. - Troubleshoot and analyze issues to determine if they require escalation to applicable technical team. - Liaise with technical partners on system defects, enhancements, requirements, and solutions. - Assist the Change Management team with communicating system enhancements to agencies. - Perform query writing to support the report demands of NCC, DCAS executive management, and agencies. - Ensure integrity of employee data by performing data analysis and providing comprehensive reports to management. - Extract data from NYCAPS using the PeopleSoft Query tool. - Manage several tasks simultaneously, effectively handle competing priorities. Escalate to supervisor if deliverables cannot be met. - Establish and maintain cooperative relationships with other team members, and oversight agency management / staff in order to gather and share information regarding requirements, successfully complete service requests, and disseminate information. - Track case assignments via NYCAPS Customer Relationship Management system The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Specialist (Software) candidate to work in the HC Bureau of NYCAPS Central (NCC). NYCAPS Central (NCC) is a human resources service center that oversees the expansion and maintenance of NYCAPS, a centralized state-of-the-art automated personnel system for human resources professionals, managers and employees to access and manage personnel and benefits information. NCC supports approximately 96,000 NYC employees with all their health benefits needs; oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information. HRIS is a highly technical and analytical unit that manages NYCAPS system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS. The position of Computer Specialist (Software) in the HRIS unit is critical, as HRIS is the "Tier 3" escalation group at NYCAPS Central for all NYCAPS system issues; system defects must be analyzed and documented before escalation to the FISA IT group. The HRIS group supports deployments of new functionality in NYCAPS by gaining technical knowledge that functional users do not have. This group also supports requests for complex reports and metrics from City Hall, oversight agencies and other City agencies. NYCAPS Central is seeking a HRIS Analyst to perform the following duties and responsibilities: - Analyze new projects / system enhancements, perform fit / gap analyses and write business requirements. - Perform user acceptance testing for system fixes and enhancements. - Create user acceptance testing test scripts for system fixes and enhancements. - Troubleshoot and analyze issues to determine if they require escalation to applicable technical team. - Liaise with technical partners on system defects, enhancements, requirements, and solutions. - Assist the Change Management team with communicating system enhancements to agencies. - Perform query writing to support the report demands of NCC, DCAS executive management, and agencies. - Ensure integrity of employee data by performing data analysis and providing comprehensive reports to management. - Extract data from NYCAPS using the PeopleSoft Query tool. - Manage several tasks simultaneously, effectively handle competing priorities. Escalate to supervisor if deliverables cannot be met. - Establish and maintain cooperative relationships with other team members, and oversight agency management / staff in order to gather and share information regarding requirements, successfully complete service requests, and disseminate information. - Track case assignments via NYCAPS Customer Relationship Management system The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.