VyStar Credit Union
Mortgage Sales Manager - Producing
VyStar Credit Union, Orlando, Florida, United States, 32801
Mortgage Sales Manager - Producing
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. The role of the Mortgage Sales Manager - Producing encompasses leadership, personal mortgage production, and team development. Responsible for guiding a team of 4-5 Mortgage Loan Originators (MLOs), the manager drives mortgage volume to achieve VyStar's goals within a designated geographic area. This involves working closely with MLOs to bolster their calling programs, offering leadership through mentoring, sales modeling, coaching, counseling, training, and support. Active in business development, the manager fosters a positive sales environment, ensuring quality mortgage loan origination in line with VyStar's policies. Familiarity with standard mortgage products, including Conforming and Jumbo fixed and ARM mortgages, VA, FHA, USDA loans, Home Equity and HELOC loans, Construction loans, and Non-Owner Occupied and Condo lending, is essential. The manager stays informed on relevant mortgage laws and regulations, understanding all applicable mortgage loan products and requirements such as processing, quality control, and proper documentation and procedures for mortgage and home equity lending. Essential Responsibilities Effectively manage MLOs to maximize mortgage and home equity volume, production, and business development efforts. Implement a consistent training plan for MLOs to properly assess members' home loan needs, accurately perform pre-qualification assessments, and analyze financial conditions and risks of financing requests within VyStar policy, procedures, and current economic and industry trends. Ensure direct reports are adequately trained to conduct professional sales calls with all types of referral sources. Conducts business development calls with Mortgage Loan Originators at least monthly or as needed. Set specific production goals with Mortgage Loan Originators and collaborate with them to develop action plans to achieve these goals. Counsel and mentor originators as needed to assist in reaching their objectives. Mentor and develop employees to strive for optimal performance and help them reach their professional goals. Provide ongoing support through sales, prospecting, and technical training. Evaluate, recommend, and hire potential Mortgage Loan Originators in conjunction with the Vice President of Mortgage Originations. Assess the performance of all direct Supervisors and Mortgage Loan Originators. Review scorecards/action plans for established goals on a monthly basis. Resolve member issues promptly or escalate to ensure proper resolution. Ensure all mortgage loan originators can evaluate creditworthiness and prepare files for underwriting that accurately represent borrowers' qualifications for a mortgage loan amount with the desired collateral. Maintain or exceed defined goals. Prepare and submit annual budget projections for the Mortgage Originations area to the Vice President of Mortgage Originations and/or SVP, Real Estate Lending. Review monthly production reports with the Vice President of Mortgage Originations to ensure accurate loan status reporting. Generate enthusiasm for all VyStar products and services. Establish collaborative partnerships with other lines of business, including Retail, Consumer, Business, Investments, Wealth, and Commercial. Work directly with branches, call centers, or members to resolve issues. Demonstrate strong teamwork, professionalism, and initiative. Encourage positive interactions and strong working relationships with Operations, Risk Management, Servicing, and Secondary & Capital Markets Partners within Real Estate Lending. Understand mortgage department goals and Credit Union goals, proactively working toward their attainment. Identify and recommend process improvements, quality service enhancements, and increased efficiencies within the department to Mortgage Originations Management. Perform other duties as assigned. All employees and business units, as the first line of defense, are expected to proactively identify, assess, manage, and report risks within their domain. To support a healthy risk culture and our growth for good pillar, employees will maintain vigilance in safeguarding operations while ensuring regulatory compliance. The Risk team serves as the second line of defense by providing oversight and credible challenges, whereas the Audit team serves as the third line of defense by providing assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus
Focus your full attention by carefully listening to and observing your client or member.
Connect
Consistently be friendly and approachable. Demonstrate you care.
Understand
Listen empathetically and ask questions. (70%/30%)
Counsel
Recommend solutions based on your client's or member's needs and objectives.
Advance
Ensure that member's expectations were exceeded.
Job Qualifications Education High School diploma or GED is required. Bachelor's degree preferred. Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements. Certifications The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures. Experience The incumbent must have a minimum of five (5) years prior experience in the mortgage industry preferably as a mortgage loan originator or mortgage loan interviewer in a direct member contact capacity with a financial or mortgage lending institution. Knowledge, Skills & Abilities Proven production and track record in heavy customer contact. Must be self-disciplined and goal-oriented worker with a demonstrated ability to work independently as well as coach and develop others to achieve their goals. Superior communication skills are required. Equipment to be used in the daily performance of job duties includes mortgage payment calculator, PC, and copy machine. Position requires familiarity with conventional, VA, FHA, and equity loan financing, as well as the knowledge of all regulations governing mortgage lending. Incumbent must be well versed in private mortgage insurance and secondary market lending guidelines. Must have excellent leadership and communication skills for developing their team. Proven track record working effectively with members, realtors, builders and potential clients to ensure smooth workflow and provide efficient service to members while staying abreast of changing policies and procedures. Disclaimers and Work Environment The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position!
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. The role of the Mortgage Sales Manager - Producing encompasses leadership, personal mortgage production, and team development. Responsible for guiding a team of 4-5 Mortgage Loan Originators (MLOs), the manager drives mortgage volume to achieve VyStar's goals within a designated geographic area. This involves working closely with MLOs to bolster their calling programs, offering leadership through mentoring, sales modeling, coaching, counseling, training, and support. Active in business development, the manager fosters a positive sales environment, ensuring quality mortgage loan origination in line with VyStar's policies. Familiarity with standard mortgage products, including Conforming and Jumbo fixed and ARM mortgages, VA, FHA, USDA loans, Home Equity and HELOC loans, Construction loans, and Non-Owner Occupied and Condo lending, is essential. The manager stays informed on relevant mortgage laws and regulations, understanding all applicable mortgage loan products and requirements such as processing, quality control, and proper documentation and procedures for mortgage and home equity lending. Essential Responsibilities Effectively manage MLOs to maximize mortgage and home equity volume, production, and business development efforts. Implement a consistent training plan for MLOs to properly assess members' home loan needs, accurately perform pre-qualification assessments, and analyze financial conditions and risks of financing requests within VyStar policy, procedures, and current economic and industry trends. Ensure direct reports are adequately trained to conduct professional sales calls with all types of referral sources. Conducts business development calls with Mortgage Loan Originators at least monthly or as needed. Set specific production goals with Mortgage Loan Originators and collaborate with them to develop action plans to achieve these goals. Counsel and mentor originators as needed to assist in reaching their objectives. Mentor and develop employees to strive for optimal performance and help them reach their professional goals. Provide ongoing support through sales, prospecting, and technical training. Evaluate, recommend, and hire potential Mortgage Loan Originators in conjunction with the Vice President of Mortgage Originations. Assess the performance of all direct Supervisors and Mortgage Loan Originators. Review scorecards/action plans for established goals on a monthly basis. Resolve member issues promptly or escalate to ensure proper resolution. Ensure all mortgage loan originators can evaluate creditworthiness and prepare files for underwriting that accurately represent borrowers' qualifications for a mortgage loan amount with the desired collateral. Maintain or exceed defined goals. Prepare and submit annual budget projections for the Mortgage Originations area to the Vice President of Mortgage Originations and/or SVP, Real Estate Lending. Review monthly production reports with the Vice President of Mortgage Originations to ensure accurate loan status reporting. Generate enthusiasm for all VyStar products and services. Establish collaborative partnerships with other lines of business, including Retail, Consumer, Business, Investments, Wealth, and Commercial. Work directly with branches, call centers, or members to resolve issues. Demonstrate strong teamwork, professionalism, and initiative. Encourage positive interactions and strong working relationships with Operations, Risk Management, Servicing, and Secondary & Capital Markets Partners within Real Estate Lending. Understand mortgage department goals and Credit Union goals, proactively working toward their attainment. Identify and recommend process improvements, quality service enhancements, and increased efficiencies within the department to Mortgage Originations Management. Perform other duties as assigned. All employees and business units, as the first line of defense, are expected to proactively identify, assess, manage, and report risks within their domain. To support a healthy risk culture and our growth for good pillar, employees will maintain vigilance in safeguarding operations while ensuring regulatory compliance. The Risk team serves as the second line of defense by providing oversight and credible challenges, whereas the Audit team serves as the third line of defense by providing assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus
Focus your full attention by carefully listening to and observing your client or member.
Connect
Consistently be friendly and approachable. Demonstrate you care.
Understand
Listen empathetically and ask questions. (70%/30%)
Counsel
Recommend solutions based on your client's or member's needs and objectives.
Advance
Ensure that member's expectations were exceeded.
Job Qualifications Education High School diploma or GED is required. Bachelor's degree preferred. Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements. Certifications The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures. Experience The incumbent must have a minimum of five (5) years prior experience in the mortgage industry preferably as a mortgage loan originator or mortgage loan interviewer in a direct member contact capacity with a financial or mortgage lending institution. Knowledge, Skills & Abilities Proven production and track record in heavy customer contact. Must be self-disciplined and goal-oriented worker with a demonstrated ability to work independently as well as coach and develop others to achieve their goals. Superior communication skills are required. Equipment to be used in the daily performance of job duties includes mortgage payment calculator, PC, and copy machine. Position requires familiarity with conventional, VA, FHA, and equity loan financing, as well as the knowledge of all regulations governing mortgage lending. Incumbent must be well versed in private mortgage insurance and secondary market lending guidelines. Must have excellent leadership and communication skills for developing their team. Proven track record working effectively with members, realtors, builders and potential clients to ensure smooth workflow and provide efficient service to members while staying abreast of changing policies and procedures. Disclaimers and Work Environment The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position!