Prisma Health Urgent Care
Patient Services Representative (Medical Receptionist)
Prisma Health Urgent Care, Columbia, South Carolina, United States, 29204
Patient Services Representative (Medical Receptionist)
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM)
No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome
: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation
: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification
: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility
: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support
: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance
: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties
: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance
: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement:
Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Education:
High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience:
1+ year of experience in a medical office or healthcare setting preferred Skills:
Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills:
Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility:
Ability to work 12-hour shifts, including some weekends and holidays Team Player:
A proactive, friendly, and patient-focused approach to service At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM)
No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome
: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation
: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification
: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility
: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support
: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance
: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties
: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance
: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement:
Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Education:
High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience:
1+ year of experience in a medical office or healthcare setting preferred Skills:
Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills:
Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility:
Ability to work 12-hour shifts, including some weekends and holidays Team Player:
A proactive, friendly, and patient-focused approach to service At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!