TechOp Solutions International
Customer Service Representative-Spanish Bilingual
TechOp Solutions International, Washington, District Of Columbia, United States, 20001
Job Opportunity In Washington D.C.
Advance your career with a small business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards. Responsibilities include: Providing timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. Providing and responding to live contacts in order to give the appropriate response from provided responses and materials. Assisting in identifying multiple questions/concerns/inquiries in email and respond using government-approved response template language. Inputting correct information into the customer database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record. Providing and transferring any reportable communication to the appropriate department. Answering customers' questions; making referrals; helping clarify policies and procedures. Providing general travel assistance information. Providing information for filing claims with DHS. Other duties as assigned.
Advance your career with a small business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards. Responsibilities include: Providing timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. Providing and responding to live contacts in order to give the appropriate response from provided responses and materials. Assisting in identifying multiple questions/concerns/inquiries in email and respond using government-approved response template language. Inputting correct information into the customer database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record. Providing and transferring any reportable communication to the appropriate department. Answering customers' questions; making referrals; helping clarify policies and procedures. Providing general travel assistance information. Providing information for filing claims with DHS. Other duties as assigned.