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HRI Hospitality

Comp Services Supervisor

HRI Hospitality, Minneapolis, Minnesota, United States, 55401

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At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Pay Range: $50,000.00-$80,000.00 Responsibilities: Supervise, guide and direct Comp Services Associates. Provide accurate feedback on performance to the AGM/GM. Assist comp service servers during prep, service and clean up during all meal periods. Ensure that department goals are communicated, understood and met by all associates. Ensure that Comp Service Associates are trained on technical and service aspects of the job. (e.g., food or room preparation, customer service). Provide constructive feedback to associates to help them to perform their jobs better. Supervise daily breakfast operations, establishing and maintaining dining room policies and procedures. Oversee Staff events as directed the AGM/GM. Monitor and inspect food and beverage deliveries. Sign off on deliveries for accuracy and bring to AGM/GM's attention when not correct. Inspect food and beverage outlets for proper storage, sanitation, security, neatness and rotation of inventory. Work with management to ensure that associates have the necessary resources to effectively perform their jobs. (e.g., supplies, equipment) Responsible for Guest Satisfaction in terms of food and beverage, hospitality and service standards. Responsible for engaging the guests at every table with friendly dialogue. Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements. Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments. Act as a "bridge" between management and Breakfast/Comp F&B Associates to facilitate department operation. Collaborate with management to recognize and celebrate Breakfast/Comp F&B Associates performance contributions. (e.g. department recognition programs) Collaborate with management to develop and carry-out ideas and procedures to continuously improve the department's performance. Support the environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of "greening" the hospitality industry. Minimum Requirements: High School graduate or equivalent Must have previous Food and Beverage supervisory experience in a similar environment. Must be able to work flexible shifts and schedules, including weekends and some holidays. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management. Associates must fulfill their performance standards for this position and comply with the policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to associates. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Associates are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements.