Bad Dragon
Customer Service Representative
Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote. We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts. Job Duties: Prepares for customer inquiries by studying products, services, and Customer Service processes and policies. Answers customer emails and text-based web chats with possible phone support in the near future. Responds to customer inquiries within expected timeframes. Answers inquiries thoroughly and with significant (or precise) attention to detail. Provide courteous, friendly, and professional answers to customer inquiries. Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required. Networks with members of other departments to assist in achieving an appropriate solution for our customers. Assists with damaged products or warranty claims. Assists with returned packages and abandoned packages. Provides basic technical support for the Bad Dragon website.
Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote. We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts. Job Duties: Prepares for customer inquiries by studying products, services, and Customer Service processes and policies. Answers customer emails and text-based web chats with possible phone support in the near future. Responds to customer inquiries within expected timeframes. Answers inquiries thoroughly and with significant (or precise) attention to detail. Provide courteous, friendly, and professional answers to customer inquiries. Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required. Networks with members of other departments to assist in achieving an appropriate solution for our customers. Assists with damaged products or warranty claims. Assists with returned packages and abandoned packages. Provides basic technical support for the Bad Dragon website.