Freddie Mac
HR Workforce Technology Associate II
Freddie Mac, Falls Church, Virginia, United States, 22043
Workforce Technology Associate
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Are you self-motivated with a passion for driving technological innovation and operational excellence? Do you have a curious mindset and often look for opportunities to create efficiencies while maintaining system governance and processes? If you possess the skillsets to help us deliver technology that supports and enhances our employees' experience, then Freddie Mac is your next destination employer! Apply to join the Workforce Technology team in Freddie Mac's growing Human Resources division as our newest Workforce Technology Associate! The Workforce Technology team plays a vital role in maintaining production of all HR Technology applications and ensure quality control of HR information and data privacy. Utilizing technology to streamline processes through automation and continuously improving our procedures is core to enhancing our solutions. Our work ranges from keeping our technology stabilized and running smoothly to multi-organizational problem solving. We seek excellence, ensuring that our solutions are not only effective, but can be adopted across the organization. Collaboration & Partnership: Work closely with members of the business areas and Enterprise Operations & Technology (EO&T) team to assist with recommended solutions. Support the broader Workforce Technology teams, Analytics, and Risk teams as needed Solution Delivery: Work closely with the Workforce Technology Manager and support the Workforce Tech Operations & Governance team through required system change management processes below: Assist with capturing business requirements & processes to enhance the end user experience Configure system updates and testing Ensure that documentation is accurate and complete prior to moving into production. Research, trouble-shoot and provide resolution to Tier 1 issues Employee support via HR Service Portal/Help Desk Test HR system releases as assigned Able to resolve standard or routine questions or assignments Ensure data integrity in all HR systems, including the ongoing monitoring of data quality following confidentiality/privacy standards Practice Risk Management Excellence by ensuring our operationally critical systems are safe & sound. Improve Employee Experience: Collaborate with business areas and employees on process efficiency initiatives. Recommend process improvements to processes and assist with the creation of procedures that positively impact the organization's operation. Seek and use data and feedback to enhance HR Operations and employee experience Keep abreast of best-in-class and current trends in HR Workforce Technology and make recommendations to improve and/or better align with the goals of the company. Qualifications: Typically, 1-3 years' experience in systems or related HRIS experience. College degree or equivalent experience preferred 1-2 years' experience with SaaS products preferred HR business acumen and problem-solving skills Knowledge and experience in popular business tools (Outlook, Microsoft Office 365, Visio, SharePoint, etc.) Ability to learn new technologies and applications and retain (absorb) to resolve issues Ability to multi-task in a fast paced, constantly changing environment Keys to Success in this Role: Eagerness to deliver prompt and high-quality help to employees and team members Excellent customer service & communication skills (verbal & written) Must be able to work independently and collaborate effectively within a team environment Positive mindset with the ability to bridge connections where silos may exist Inquisitive nature, eager to learn new concepts and technologies Analytical skills for efficient problem diagnosis and resolution (creative thinker and detail oriented) Flexibility, willingness to work in a changing environment and manage multiple tasks simultaneously with frequent interruptions. Exercise good judgment and discretion when accessing highly confidential data Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Are you self-motivated with a passion for driving technological innovation and operational excellence? Do you have a curious mindset and often look for opportunities to create efficiencies while maintaining system governance and processes? If you possess the skillsets to help us deliver technology that supports and enhances our employees' experience, then Freddie Mac is your next destination employer! Apply to join the Workforce Technology team in Freddie Mac's growing Human Resources division as our newest Workforce Technology Associate! The Workforce Technology team plays a vital role in maintaining production of all HR Technology applications and ensure quality control of HR information and data privacy. Utilizing technology to streamline processes through automation and continuously improving our procedures is core to enhancing our solutions. Our work ranges from keeping our technology stabilized and running smoothly to multi-organizational problem solving. We seek excellence, ensuring that our solutions are not only effective, but can be adopted across the organization. Collaboration & Partnership: Work closely with members of the business areas and Enterprise Operations & Technology (EO&T) team to assist with recommended solutions. Support the broader Workforce Technology teams, Analytics, and Risk teams as needed Solution Delivery: Work closely with the Workforce Technology Manager and support the Workforce Tech Operations & Governance team through required system change management processes below: Assist with capturing business requirements & processes to enhance the end user experience Configure system updates and testing Ensure that documentation is accurate and complete prior to moving into production. Research, trouble-shoot and provide resolution to Tier 1 issues Employee support via HR Service Portal/Help Desk Test HR system releases as assigned Able to resolve standard or routine questions or assignments Ensure data integrity in all HR systems, including the ongoing monitoring of data quality following confidentiality/privacy standards Practice Risk Management Excellence by ensuring our operationally critical systems are safe & sound. Improve Employee Experience: Collaborate with business areas and employees on process efficiency initiatives. Recommend process improvements to processes and assist with the creation of procedures that positively impact the organization's operation. Seek and use data and feedback to enhance HR Operations and employee experience Keep abreast of best-in-class and current trends in HR Workforce Technology and make recommendations to improve and/or better align with the goals of the company. Qualifications: Typically, 1-3 years' experience in systems or related HRIS experience. College degree or equivalent experience preferred 1-2 years' experience with SaaS products preferred HR business acumen and problem-solving skills Knowledge and experience in popular business tools (Outlook, Microsoft Office 365, Visio, SharePoint, etc.) Ability to learn new technologies and applications and retain (absorb) to resolve issues Ability to multi-task in a fast paced, constantly changing environment Keys to Success in this Role: Eagerness to deliver prompt and high-quality help to employees and team members Excellent customer service & communication skills (verbal & written) Must be able to work independently and collaborate effectively within a team environment Positive mindset with the ability to bridge connections where silos may exist Inquisitive nature, eager to learn new concepts and technologies Analytical skills for efficient problem diagnosis and resolution (creative thinker and detail oriented) Flexibility, willingness to work in a changing environment and manage multiple tasks simultaneously with frequent interruptions. Exercise good judgment and discretion when accessing highly confidential data Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.