Jefferson
Patient Access Lead Einstein Medical Center Montgomery 2nd Shift
Jefferson, Montgomery, Pennsylvania, United States, 17752
Patient Access Lead
Job Details Patient Access Lead at Einstein Medical Center Montgomery Job Description Job Summary Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients. Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols Distributes work assignments, daily QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies Coaches and tracks for performance improvement, daily Backfills for staff during meal breaks Covers scheduled PTO /ETO or unscheduled absences, as needed Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity Provides real-time coaching and feedback to staff on any workflow changes or quality errors Achieves individual and team performance metrics Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department) Competencies (Knowledge, Skills, and Abilities Required): Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Work Shift Workday Evening (United States of America) Worker Sub Type Regular Primary Location Address 609 West Germantown Pike, East Norriton, Pennsylvania, United States of America Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Job Details Patient Access Lead at Einstein Medical Center Montgomery Job Description Job Summary Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff's compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients. Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols Distributes work assignments, daily QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies Coaches and tracks for performance improvement, daily Backfills for staff during meal breaks Covers scheduled PTO /ETO or unscheduled absences, as needed Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity Provides real-time coaching and feedback to staff on any workflow changes or quality errors Achieves individual and team performance metrics Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department) Competencies (Knowledge, Skills, and Abilities Required): Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Work Shift Workday Evening (United States of America) Worker Sub Type Regular Primary Location Address 609 West Germantown Pike, East Norriton, Pennsylvania, United States of America Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.