Washington University in St. Louis
Clinical Service Representative I - Ophthalmology
Washington University in St. Louis, Saint Louis, Missouri, United States, 63101
Scheduled Hours
40 Position Summary
Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments. Job Description
Primary Duties & Responsibilities: Answers telephone calls and handles patient questions or routes to appropriate personnel. Schedules, reschedules, cancels and confirms patient appointments. Registers new patients in the system and obtains demographic and insurance information. Assists with obtaining referrals/pre-certifications as needed. Provides packets of information to patients associated with services which may accompany the appointment. Assists other clinical support staff during peak time, vacations/illnesses. Working Conditions: Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at a desk or table. Equipment: Office equipment. Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience. Certifications:
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross. Work Experience:
No specific work experience is required for this position. Skills:
Not Applicable. Driver's License:
A driver's license is not required for this position. More About This Job
Required Qualifications:
Basic Life Support certification must be obtained within one month of hire date. Preferred Qualifications: Education:
No additional education beyond what is stated in the Required Qualifications section. Certifications:
No additional certification beyond what is stated in the Required Qualifications section. Work Experience:
Medical Office Setting (1 Year). Skills:
Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology. Grade
C04-H Salary Range
$16.23 - $21.88 / Hourly Accommodation
If you are unable to use our online application system and would like an accommodation, please email
CandidateQuestions@wustl.edu
or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit
hr.wustl.edu/benefits/ EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment
fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
40 Position Summary
Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments. Job Description
Primary Duties & Responsibilities: Answers telephone calls and handles patient questions or routes to appropriate personnel. Schedules, reschedules, cancels and confirms patient appointments. Registers new patients in the system and obtains demographic and insurance information. Assists with obtaining referrals/pre-certifications as needed. Provides packets of information to patients associated with services which may accompany the appointment. Assists other clinical support staff during peak time, vacations/illnesses. Working Conditions: Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at a desk or table. Equipment: Office equipment. Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience. Certifications:
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross. Work Experience:
No specific work experience is required for this position. Skills:
Not Applicable. Driver's License:
A driver's license is not required for this position. More About This Job
Required Qualifications:
Basic Life Support certification must be obtained within one month of hire date. Preferred Qualifications: Education:
No additional education beyond what is stated in the Required Qualifications section. Certifications:
No additional certification beyond what is stated in the Required Qualifications section. Work Experience:
Medical Office Setting (1 Year). Skills:
Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology. Grade
C04-H Salary Range
$16.23 - $21.88 / Hourly Accommodation
If you are unable to use our online application system and would like an accommodation, please email
CandidateQuestions@wustl.edu
or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit
hr.wustl.edu/benefits/ EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment
fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.