Baird & Warner
Client Service Representative
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident
behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That's why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose
making it easier for homebuyers and sellers to realize their real estate dreams. We are seeking a highly motivated Client Service Representative to join our Image Services team. In this role, you will be responsible for helping to support a network of top-tier real estate agents and photographers. Responsibilities
Answer incoming calls from B&W agents & photographers for assistance on orders, appointment questions/requests, marketing add-ons, post-photoshoot inquiries Chronologically attend to email tickets in a timely fashion to maximize support and develop rapport with agents & photographers Familiarize yourself with breadth of services offered and speak to their realistic value Provide home preparation guidelines, communicate expectations with regard to turnaround time Understand internal platform & business flows Coach agents on platform use Flexibility to work floating Saturdays, as well as possible flex workday schedule Ability to work remote productively and come to the office, when needed Qualifications
Experience: Minimum 1-2 years past Customer Service experience Real estate, or real estate media-related experience is a plus. We will train the right individual Self-motivated individual who can work independently Some photo editing experience Skills: Exceptional interpersonal and communication skills, with the ability to build rapport and trust Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. Excellent problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team in a fast-paced environment Salary Range
$43,000 - $47,000
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident
behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That's why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose
making it easier for homebuyers and sellers to realize their real estate dreams. We are seeking a highly motivated Client Service Representative to join our Image Services team. In this role, you will be responsible for helping to support a network of top-tier real estate agents and photographers. Responsibilities
Answer incoming calls from B&W agents & photographers for assistance on orders, appointment questions/requests, marketing add-ons, post-photoshoot inquiries Chronologically attend to email tickets in a timely fashion to maximize support and develop rapport with agents & photographers Familiarize yourself with breadth of services offered and speak to their realistic value Provide home preparation guidelines, communicate expectations with regard to turnaround time Understand internal platform & business flows Coach agents on platform use Flexibility to work floating Saturdays, as well as possible flex workday schedule Ability to work remote productively and come to the office, when needed Qualifications
Experience: Minimum 1-2 years past Customer Service experience Real estate, or real estate media-related experience is a plus. We will train the right individual Self-motivated individual who can work independently Some photo editing experience Skills: Exceptional interpersonal and communication skills, with the ability to build rapport and trust Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. Excellent problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team in a fast-paced environment Salary Range
$43,000 - $47,000