Green Power Energy
Service Coordinator
The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries. Responsibilities: Manage service requests from customers, ensuring timely and effective responses. Schedule and coordinate service appointments for field technicians. Communicate with customers regarding service status, updates, and follow-ups. Maintain accurate records of service activities and customer interactions in the company CRM. Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction. Assist in preparing service reports and analysis for management. Participate in training sessions to enhance product knowledge and service offerings. Work closely with technicians to understand service challenges and provide feedback for process improvement.
The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries. Responsibilities: Manage service requests from customers, ensuring timely and effective responses. Schedule and coordinate service appointments for field technicians. Communicate with customers regarding service status, updates, and follow-ups. Maintain accurate records of service activities and customer interactions in the company CRM. Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction. Assist in preparing service reports and analysis for management. Participate in training sessions to enhance product knowledge and service offerings. Work closely with technicians to understand service challenges and provide feedback for process improvement.