JAS Worldwide
Import Supervisor
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Essential Functions
Coordinate and monitor the daily workflow of the Ocean and Air Import teams. Ensure timely and accurate processing of documentation and system updates. Support rate quoting and shipment coordination with overseas offices and agents. Assist with vendor coordination and follow up on service issues or escalations. Maintain open communication with customers and resolve issues as they arise. Support adherence to customer SOPs and compliance requirements. Ensure documentation and transactions are completed according to defined procedures. Work closely with the Import Manager and internal stakeholders on KPIs, performance metrics, and process improvements. Serve as point of contact for escalated issues from team members or customers. Supervisory Responsibilities
Oversee work assignments of Import Specialists and/or Coordinators. Provide guidance, training, and day-to-day support to team members. Assist with onboarding and development of new staff. Monitor attendance and productivity, escalating issues as needed. Support the Import Manager in maintaining team performance standards and morale. Step in as operational backup during employee absences or high-volume periods. Ensure the business processes are implemented according to company guidelines. Provide back-up for the department during times of employee absence and/or increased business. Qualifications
Minimum 2+ years of experience in air and ocean import operations within a freight forwarding environment. At least 12 years of supervisory or lead experience preferred. Cargowise (C1) experience is strongly preferred. Strong communication and interpersonal skills. Excellent time management and organizational abilities. Customer service mindset and problem-solving capabilities. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to manage multiple priorities in a fast-paced environment. Education/Experience
High School diploma or GED required; additional education in logistics or international business a plus. Prior experience handling both air and ocean import shipments. Supervisory or team lead experience preferred. Familiarity with freight forwarding systems and global logistics processes. Knowledge of ISF & ISF procedures. Knowledge of POA & FPOA entry processes. Good working knowledge of FDA & OGA transactions. Knowledge of TIB / CARNETS. Environment
100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. Additional
Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job. JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Notice to applicants: JAS USA is a customs broker, governed by federal regulation. Federal regulations provide that JAS may have its brokerage license suspended or revoked if it "knowingly employed, or continues to employ, any person who has been convicted of a felony, without written approval of that employment from the Assistant Commissioner." JAS will perform a background check to determine if you have been convicted of a felony and if so, absent special circumstances, you will not be hired or will be terminated immediately.
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Essential Functions
Coordinate and monitor the daily workflow of the Ocean and Air Import teams. Ensure timely and accurate processing of documentation and system updates. Support rate quoting and shipment coordination with overseas offices and agents. Assist with vendor coordination and follow up on service issues or escalations. Maintain open communication with customers and resolve issues as they arise. Support adherence to customer SOPs and compliance requirements. Ensure documentation and transactions are completed according to defined procedures. Work closely with the Import Manager and internal stakeholders on KPIs, performance metrics, and process improvements. Serve as point of contact for escalated issues from team members or customers. Supervisory Responsibilities
Oversee work assignments of Import Specialists and/or Coordinators. Provide guidance, training, and day-to-day support to team members. Assist with onboarding and development of new staff. Monitor attendance and productivity, escalating issues as needed. Support the Import Manager in maintaining team performance standards and morale. Step in as operational backup during employee absences or high-volume periods. Ensure the business processes are implemented according to company guidelines. Provide back-up for the department during times of employee absence and/or increased business. Qualifications
Minimum 2+ years of experience in air and ocean import operations within a freight forwarding environment. At least 12 years of supervisory or lead experience preferred. Cargowise (C1) experience is strongly preferred. Strong communication and interpersonal skills. Excellent time management and organizational abilities. Customer service mindset and problem-solving capabilities. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to manage multiple priorities in a fast-paced environment. Education/Experience
High School diploma or GED required; additional education in logistics or international business a plus. Prior experience handling both air and ocean import shipments. Supervisory or team lead experience preferred. Familiarity with freight forwarding systems and global logistics processes. Knowledge of ISF & ISF procedures. Knowledge of POA & FPOA entry processes. Good working knowledge of FDA & OGA transactions. Knowledge of TIB / CARNETS. Environment
100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. Additional
Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job. JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Notice to applicants: JAS USA is a customs broker, governed by federal regulation. Federal regulations provide that JAS may have its brokerage license suspended or revoked if it "knowingly employed, or continues to employ, any person who has been convicted of a felony, without written approval of that employment from the Assistant Commissioner." JAS will perform a background check to determine if you have been convicted of a felony and if so, absent special circumstances, you will not be hired or will be terminated immediately.