MAN
Service Advisor
We're seeking an enthusiastic Automotive Service Advisor to join our fast-paced service team at Modern Genesis of Lake Norman. As the bridge between customers and technicians, you'll ensure a smooth, transparent, and positive service experience from drop-off to pick-up. Your customer-centric mindset and technical savvy will help build lasting relationships and drive satisfaction. Key Responsibilities
Greet customers and assess their vehicle concerns Recommend services based on vehicle conditions and history Create and manage repair orders, ensuring accuracy and clear communication Maintain regular updates with customers about their service status Collaborate closely with technicians and service managers Requirements
Prior experience in automotive customer service or service writing preferred Solid knowledge of automotive systems and repair terminology Strong communication, organizational, and multitasking skills Commitment to customer satisfaction and follow-through Valid driver's license and clean driving record What We Offer
Competitive compensation with bonus opportunities Comprehensive health benefits: medical, dental, vision Retirement plan with company match Paid time off and holidays Employee discounts on parts, service, and vehicles Training and career advancement opportunities EDUCATION AND/OR EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. COMMUNICATION SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS The following is a comprehensive list of certifications and education/training classes that are relevant within the automotive dealership industry. A qualified Service Advisor must possess a currently valid state driver's license and could possess some of the certifications and coursework listed below. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We're seeking an enthusiastic Automotive Service Advisor to join our fast-paced service team at Modern Genesis of Lake Norman. As the bridge between customers and technicians, you'll ensure a smooth, transparent, and positive service experience from drop-off to pick-up. Your customer-centric mindset and technical savvy will help build lasting relationships and drive satisfaction. Key Responsibilities
Greet customers and assess their vehicle concerns Recommend services based on vehicle conditions and history Create and manage repair orders, ensuring accuracy and clear communication Maintain regular updates with customers about their service status Collaborate closely with technicians and service managers Requirements
Prior experience in automotive customer service or service writing preferred Solid knowledge of automotive systems and repair terminology Strong communication, organizational, and multitasking skills Commitment to customer satisfaction and follow-through Valid driver's license and clean driving record What We Offer
Competitive compensation with bonus opportunities Comprehensive health benefits: medical, dental, vision Retirement plan with company match Paid time off and holidays Employee discounts on parts, service, and vehicles Training and career advancement opportunities EDUCATION AND/OR EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. COMMUNICATION SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS The following is a comprehensive list of certifications and education/training classes that are relevant within the automotive dealership industry. A qualified Service Advisor must possess a currently valid state driver's license and could possess some of the certifications and coursework listed below. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.