Career TEAM
Workforce Operations Manager
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. Your Impact on Career Team's Success
Direct supervision and performance management of Center Managers across multiple locations in the North Central Texas Service Area. Support Center Managers in building and sustaining relationships with community partners, landlords, public officials, and local organizations across the region. Ensure that all centers are clean, safe, fully operational, and aligned with brand and service standards. Coordinate center readiness for events, workshops, audits, and partner visits. Implement standard operating procedures to promote consistency and efficiency across centers. Monitor inventory, equipment, and supplies; support procurement, vendor relations, and space utilization. Support compliance with health, safety, and ADA requirements; oversee emergency protocols and reporting. Provide leadership in resolving day-to-day operational challenges quickly and effectively. Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers. Approach each day and task with a "ZAG" mindset. Other duties and projects as needed. The Ideal Qualifications for this Position Include
A Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience. Minimum of five years of supervisory or management experience. Preferred knowledge of the workforce development program operations and development. Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring. Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels. Excellent interpersonal skills and both written and oral communications skills. Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment. Must have a valid driver's license and adequate vehicle insurance coverage. Additional Skills/Knowledge Career Team Would Love for This Role
Bilingual or Multilingual. Master's or MBA Degree. Experience and knowledge of workforce development contracts/programs. Employment Type: Full-Time, Exempt Employee Salary: $85,000-$90,000/yr Job Site: On Site Travel: 40% of travel within the region
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. Your Impact on Career Team's Success
Direct supervision and performance management of Center Managers across multiple locations in the North Central Texas Service Area. Support Center Managers in building and sustaining relationships with community partners, landlords, public officials, and local organizations across the region. Ensure that all centers are clean, safe, fully operational, and aligned with brand and service standards. Coordinate center readiness for events, workshops, audits, and partner visits. Implement standard operating procedures to promote consistency and efficiency across centers. Monitor inventory, equipment, and supplies; support procurement, vendor relations, and space utilization. Support compliance with health, safety, and ADA requirements; oversee emergency protocols and reporting. Provide leadership in resolving day-to-day operational challenges quickly and effectively. Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers. Approach each day and task with a "ZAG" mindset. Other duties and projects as needed. The Ideal Qualifications for this Position Include
A Bachelor's degree in business, marketing, public relations, or community organization or development or equivalent experience. Minimum of five years of supervisory or management experience. Preferred knowledge of the workforce development program operations and development. Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring. Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels. Excellent interpersonal skills and both written and oral communications skills. Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment. Must have a valid driver's license and adequate vehicle insurance coverage. Additional Skills/Knowledge Career Team Would Love for This Role
Bilingual or Multilingual. Master's or MBA Degree. Experience and knowledge of workforce development contracts/programs. Employment Type: Full-Time, Exempt Employee Salary: $85,000-$90,000/yr Job Site: On Site Travel: 40% of travel within the region