Join Conduent, a leader in delivering critical services and solutions for Fortune 100 companies and over 500 governments, and make a meaningful impact. We celebrate individuality and value each team member every day.
Fraud Prevention Support Representative
Address: 2822 General Hudnell Dr. San Antonio, TX 78266
Are you driven to help others and committed to providing outstanding service? Become part of our vibrant team where you'll serve as the first point of contact for our client's customers. Enjoy paid training, competitive pay at $16.75/hr , and a range of incentives and benefits, empowering you to make a difference every day.
What We Offer:
- Full-Time Employment: Reliable schedule and job security.
- Competitive Pay: Earn $16.75/hr with additional shift differentials - $1.00 extra per hour for shifts between 6 PM-6 AM, and/or $1.50 extra per hour on weekends.
- Paid Training & Overtime: Comprehensive training to help you thrive, with overtime opportunities available.
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth: Opportunities for professional advancement in a supportive and innovative environment.
- Full Benefits: Comprehensive benefits and a work environment that values your success.
What You'll Do:
- Manage a high volume of inbound calls efficiently in a fast-paced setting.
- Deliver exceptional customer support by addressing inquiries related to customer accounts.
- Identify client needs and recommend solutions for identified fraud cases using thorough training and resources.
- Analyze potential fraud and suspicious activity through careful monitoring of alerts and reports.
- Process disputes and fraud claims according to client guidelines.
- Escalate complex issues to the appropriate teams for further analysis.
- Log customer interactions accurately in our database.
- Maintain strict confidentiality in compliance with legal standards.
- Communicate empathetically while ensuring adherence to all regulations.
- Assist with team operations during high demand or staff absences to ensure service continuity.
What We're Looking For:
- Effective communicator who can simplify complex information.
- Dedicated professional with a strong work ethic and problem-solving abilities.
- Customer service enthusiast skilled in navigating multiple systems while guiding customers to solutions.
- Prepared to commit to full attendance during our three-to-five-week paid training period.
Requirements:
- Must be at least 18 years old with a High School Diploma or equivalent.
- Minimum of 6 months experience in Customer Service, Call Center, or Dispatch roles.
- Pass a background check, credit check, and security fingerprinting.
- Must be able to work onsite at our San Antonio office.
Preferred Qualifications:
- 6 months of experience in the banking or financial sector.
Take the next significant step in your career and join a team that prioritizes quality service and professional development. Apply today to be an essential part of our customer service team!
Compensation details may vary based on factors such as location, experience, and performance. This position may also be eligible for bonuses or incentives, in addition to a competitive benefits package.
Conduent is an Equal Opportunity Employer, considering applicants for all positions regardless of their background.
For those requiring accommodations due to disabilities, please submit your request as outlined in our accommodation policy.
At Conduent, we prioritize the health and safety of our associates and their families. For U.S. applicants, while vaccinations are not required for most positions, we do ask that you provide vaccination status if legally permissible.