Site Reliability Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Most of our software development focuses on delivery new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you’ll have the opportunity to manage the complex challenges at scale which are unique to American Express, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and try new things in a blame-less environment. We promote self-direction to work on relevant projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every single day. Today, creative ideas, insight and new points of view are at the core of how we craft a more powerful, personal and fulfilling experience for all our customers. Member of a Site Reliability Engineering team reporting to a Senior Engineer, Senior Engineering Manager or Engineering Director. We are looking for someone who is passionate about good design and excellent code; someone who can find solutions to hard technical and functional challenges and can work well within and across teams.

Responsibilities:

n
• Serve as a member of an agile development team that drives discovery, build and implementation of Non-functional requirements.
n
• Actively participates in architecture and engineering discussions.
n
• Participate in code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team.
n
• Provide Operational support with building platform monitoring tools/dashboards, ad hoc reports.
n
• Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks.
n
• Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms.
n
• Ensure application data flows are accurate and up to date with the objective to increase the knowledge base of all support teams and drive reliability.
n
• Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)
n

Qualifications:

n
• Experience in REST API design and implementation. Micro-Services. Event Based Architecture, Stream processing/Queue - Solace, Kafka.
n
• Experience with Databases - Couchbase (Or a different Document DB/ NoSQL), PostgreSQL.
n
• Familiar with developer tools like Git, Jenkins, IntelliJ IDEA, Jira, Confluence.
n
• Have at least 5+ years of experience with Java backend (J2EE).
n
• 2+ years of experience in Reactive Programming (asynchronous programming paradigm) ideally with Vertx and RxJava.
n
• Proven understanding of cloud technologies (eg. docker, Kubernetes, jaeger, open tracing, prometheus).
n
• Demonstrated experience in using modern software engineering tools : git workflows, gradle, load testing tools, mock frameworks.
n
• A BS or MS degree in Computer Science, Computer Engineering or similar discipline, or equivalent work experience
n
• Working in an environment which includes modern web frameworks and complex transaction processing systems leveraging a broad set of technology stacks
n
• Write clean code, perform peer code reviews and architecture reviews.
n
• Good communication skills - able to explain concepts to product managers and business partners in ways that are relevant to them
n
• High levels of energy, engagement, and ownership. Positive attitude is always welcome.
n
• Curiosity to learn new technologies and code them into working prototypes
n
• Excellent in communication, ability to learn fast & adaptive.
n
• Attention to detail with strong thought leadership and analytical abilities
n