Load Planner - Bilingual (English & Spanish)

Company DescriptionFor More Open Positions Visit us at:http://recruiting.woongjininc.com/Our MissionWOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.BenefitsMedical InsuranceVision InsuranceDental Insurance401(k)Paid Sick hoursJob DescriptionTracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.Compliance: Ensure all shipment documentation follows company and regulatory requirements.Salary: $25 - $27 /hr. (DOE)QualificationsExperience: Prior experience in logistics, supply chain, transportation, or customer service preferred.Technical Skills:Must have experience with Microsoft Outlook and Excel.Proficiency in data entry and logistics software (TMS, WMS, or similar systems).Communication: Excellent verbal and written communication skills.Attention to Detail: Strong accuracy in data entry and documentation.Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.Multitasking: Capability to handle multiple tasks in a fast-paced environment.Team Player: Works well with cross-functional teams and clients.Preferred Qualifications:Experience in freight forwarding, trucking, or 3PL logistics.Knowledge of shipping regulations and industry best practices.Bilingual (English & Spanish) is a plus.Additional InformationAll your information will be kept confidential according to EEO guidelines. *** NO C2C ***