Navy Federal Credit Union
Product Manager (Home Lending)
Navy Federal Credit Union, Vienna, Virginia, United States, 22184
Overview
To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.
Responsibilities
Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway
Solves moderate to complex project-related problems
Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
Enables decision making for leaders around product features through clear and concise communication
Develops and implements change management strategies and plans for product features
Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
Serve as a business subject matter expert regarding product functions and how they relate to other products and services
Qualifications
Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
Quick learner with an analytical and flexible thinking style
Strong multi-tasking and the ability to meet deadlines
Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
Comfortability with big, undefined problems and the capability to break down problems to find solutions
Exposure to working in an agile environment
A strong data sense, combined with analytical skills to help make informed recommendations
Aptitude and curiosity for learning how technical process flows work
2+ years of experience in product management or related roles
Desired Qualifications
Demonstrated experience in end-to-end product lifecycle management, including ideation, discovery, implementation, and value realization
Proficiency in Agile methodologies, with hands-on experience in Agile Release Train (ART), PI Planning, and backlog refinement
Strong analytical and strategic thinking skills, with the ability to assess business impact, define success metrics, and conduct market and competitive analysis
Advanced knowledge of technical tools and systems, such as:
Azure DevOps (ADO) for intake, tagging, tracking, and dashboarding
ServiceNow (SNOW) for intake and workflow management
MURAL for real-time collaboration, agile workflow visualization, journey mapping, and documentation & decision-making
Solid understanding of mortgage banking processes, including Processing, Closing, Underwriting, and familiarity with Navy Federal Credit Union’s products and services
Experience in documentation and governance practices, such as drafting Lean Business Cases (LBC), conducting Epic briefings, and aligning with REL Governance standards
Skilled in managing feature dependencies and vendor relationships to ensure seamless delivery and alignment with strategic goals
Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures·
Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America's Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2025
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 26363
To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.
Responsibilities
Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway
Solves moderate to complex project-related problems
Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
Enables decision making for leaders around product features through clear and concise communication
Develops and implements change management strategies and plans for product features
Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
Serve as a business subject matter expert regarding product functions and how they relate to other products and services
Qualifications
Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
Quick learner with an analytical and flexible thinking style
Strong multi-tasking and the ability to meet deadlines
Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
Comfortability with big, undefined problems and the capability to break down problems to find solutions
Exposure to working in an agile environment
A strong data sense, combined with analytical skills to help make informed recommendations
Aptitude and curiosity for learning how technical process flows work
2+ years of experience in product management or related roles
Desired Qualifications
Demonstrated experience in end-to-end product lifecycle management, including ideation, discovery, implementation, and value realization
Proficiency in Agile methodologies, with hands-on experience in Agile Release Train (ART), PI Planning, and backlog refinement
Strong analytical and strategic thinking skills, with the ability to assess business impact, define success metrics, and conduct market and competitive analysis
Advanced knowledge of technical tools and systems, such as:
Azure DevOps (ADO) for intake, tagging, tracking, and dashboarding
ServiceNow (SNOW) for intake and workflow management
MURAL for real-time collaboration, agile workflow visualization, journey mapping, and documentation & decision-making
Solid understanding of mortgage banking processes, including Processing, Closing, Underwriting, and familiarity with Navy Federal Credit Union’s products and services
Experience in documentation and governance practices, such as drafting Lean Business Cases (LBC), conducting Epic briefings, and aligning with REL Governance standards
Skilled in managing feature dependencies and vendor relationships to ensure seamless delivery and alignment with strategic goals
Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures·
Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America's Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2025
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 26363