Forward Air
Position: Microsoft Systems Engineer
Job Description:
Forward Air is seeking an experienced and highly skilled Microsoft Systems Engineer to join our team. The ideal candidate will be responsible for designing, implementing, managing, and supporting Microsoft-based systems, ensuring their optimal performance, security, and availability. This role requires a deep understanding of Microsoft technologies, including Windows Server, Active Directory, Azure AD, Microsoft 365, and related services. The Microsoft Systems Engineer will work closely with other IT professionals to implement and maintain best practices, troubleshoot issues, and ensure the seamless integration of systems across the organization. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to system management. Key responsibilities include managing infrastructure components, configuring and maintaining security protocols, and ensuring compliance with organizational policies. This role is critical in maintaining the reliability and efficiency of our IT environment.
Core Responsibilities & Duties:
Manage and support Microsoft systems, including Windows Server, Active Directory, and Azure AD
Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive
Monitor system performance, ensure optimal operation, and resolve system bottlenecks
Implement and enforce security policies, including multi-factor authentication and identity management solutions
Troubleshoot and resolve complex technical issues related to Microsoft environments
Design and implement system upgrades, migrations, and integrations
Provide Tier 3 support for escalated issues and act as a technical liaison for IT projects
Develop and maintain system documentation, including configurations, procedures, and knowledge base articles
Collaborate with cross-functional teams to develop and execute IT strategies
Stay updated with the latest Microsoft technologies, features, and updates
Ensure compliance with industry standards and organizational policies for data protection and system management
Manage group policies, DNS, DHCP, and other core infrastructure services
Coordinate with Microsoft support for issue resolution and service requests
Perform regular system health checks, backup, and recovery tests
Actively contribute to quality improvement programs for IT operations
Qualifications:
3+ years of experience managing Microsoft environments, including Windows Server, Active Directory, and Microsoft 365
Strong understanding of Azure AD, Group Policy, and networking concepts
Experience with Microsoft 365 services such as Exchange Online, SharePoint Online, and Teams
Proficiency in PowerShell scripting for automation and system management
Knowledge of security best practices and compliance measures
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to manage multiple high-priority initiatives in a fast-paced environment
Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft 365 Certified: Enterprise Administrator Expert are a plus
Experience with virtualization technologies (e.g., Hyper-V, VMware) is a plus
Familiarity with monitoring tools and system performance analysis
Willingness to travel as required
Skills:
Strong organizational skills and attention to detail
Proactive approach to system management and support
Ability to work collaboratively in a team-oriented environment
Effective multitasking in a dynamic and high demand setting
Excellent documentation and technical writing skills
Forward Air is an Equal Opportunity Employer.
#IND
About Us
About the Team
Job Description:
Forward Air is seeking an experienced and highly skilled Microsoft Systems Engineer to join our team. The ideal candidate will be responsible for designing, implementing, managing, and supporting Microsoft-based systems, ensuring their optimal performance, security, and availability. This role requires a deep understanding of Microsoft technologies, including Windows Server, Active Directory, Azure AD, Microsoft 365, and related services. The Microsoft Systems Engineer will work closely with other IT professionals to implement and maintain best practices, troubleshoot issues, and ensure the seamless integration of systems across the organization. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to system management. Key responsibilities include managing infrastructure components, configuring and maintaining security protocols, and ensuring compliance with organizational policies. This role is critical in maintaining the reliability and efficiency of our IT environment.
Core Responsibilities & Duties:
Manage and support Microsoft systems, including Windows Server, Active Directory, and Azure AD
Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive
Monitor system performance, ensure optimal operation, and resolve system bottlenecks
Implement and enforce security policies, including multi-factor authentication and identity management solutions
Troubleshoot and resolve complex technical issues related to Microsoft environments
Design and implement system upgrades, migrations, and integrations
Provide Tier 3 support for escalated issues and act as a technical liaison for IT projects
Develop and maintain system documentation, including configurations, procedures, and knowledge base articles
Collaborate with cross-functional teams to develop and execute IT strategies
Stay updated with the latest Microsoft technologies, features, and updates
Ensure compliance with industry standards and organizational policies for data protection and system management
Manage group policies, DNS, DHCP, and other core infrastructure services
Coordinate with Microsoft support for issue resolution and service requests
Perform regular system health checks, backup, and recovery tests
Actively contribute to quality improvement programs for IT operations
Qualifications:
3+ years of experience managing Microsoft environments, including Windows Server, Active Directory, and Microsoft 365
Strong understanding of Azure AD, Group Policy, and networking concepts
Experience with Microsoft 365 services such as Exchange Online, SharePoint Online, and Teams
Proficiency in PowerShell scripting for automation and system management
Knowledge of security best practices and compliance measures
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to manage multiple high-priority initiatives in a fast-paced environment
Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft 365 Certified: Enterprise Administrator Expert are a plus
Experience with virtualization technologies (e.g., Hyper-V, VMware) is a plus
Familiarity with monitoring tools and system performance analysis
Willingness to travel as required
Skills:
Strong organizational skills and attention to detail
Proactive approach to system management and support
Ability to work collaboratively in a team-oriented environment
Effective multitasking in a dynamic and high demand setting
Excellent documentation and technical writing skills
Forward Air is an Equal Opportunity Employer.
#IND
About Us
About the Team