AmeriLife
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce connected and productive. You'll provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in both Windows and macOS environments. This role is perfect for a tech-savvy professional who thrives on solving problems, delivering excellent customer service, and collaborating with IT teams to enhance system performance.
Job Description
Key Responsibilities •Provide
Level I & II support , troubleshooting hardware, software, and connectivity issues for end-users. •Manage and resolve
technical incidents and service requests
through in-person, phone, and remote support. •Ensure
timely resolution
of issues, meeting SLAs and performance metrics. •Support
deployments, moves, adds, and changes , ensuring smooth system rollouts. •Utilize
imaging software like SCCM
for system configuration and deployment. •Maintain and troubleshoot
Windows, macOS, and peripheral devices
to minimize downtime. •Assist remote employees with
connectivity tools and remote access solutions . •Collaborate with service desk, network, and IT teams to
resolve complex technical issues . •Apply
software updates, patches, and security enhancements
to maintain system integrity. •Deliver
exceptional customer service , ensuring a seamless user experience. •Identify and suggest
process improvements
to enhance IT efficiency and user satisfaction.
Qualifications & Skills
Education & Experience: •Degree in
Computer Information Technology
(preferred) or equivalent experience. • 4+ years
of IT support experience, preferably in an enterprise environment with
500+ users .
Technical Skills: •Strong expertise in
Windows and macOS
operating systems. •Hands-on experience with
PC hardware, software installation, and troubleshooting . •Familiarity with
enterprise IT tools, remote troubleshooting, and network fundamentals .
Soft Skills: • Problem-solving mindset
with the ability to troubleshoot complex issues. •Excellent
verbal and written communication
skills, able to explain technical concepts to non-technical users. •Ability to
prioritize tasks, manage time effectively, and work in a fast-paced environment .
Why Join Us? •Work with cutting-edge technology in a
collaborative IT environment . •Opportunity to
expand your skill set and grow within the company . •Be part of a team that values
innovation, problem-solving, and excellent service .
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce connected and productive. You'll provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in both Windows and macOS environments. This role is perfect for a tech-savvy professional who thrives on solving problems, delivering excellent customer service, and collaborating with IT teams to enhance system performance.
Job Description
Key Responsibilities •Provide
Level I & II support , troubleshooting hardware, software, and connectivity issues for end-users. •Manage and resolve
technical incidents and service requests
through in-person, phone, and remote support. •Ensure
timely resolution
of issues, meeting SLAs and performance metrics. •Support
deployments, moves, adds, and changes , ensuring smooth system rollouts. •Utilize
imaging software like SCCM
for system configuration and deployment. •Maintain and troubleshoot
Windows, macOS, and peripheral devices
to minimize downtime. •Assist remote employees with
connectivity tools and remote access solutions . •Collaborate with service desk, network, and IT teams to
resolve complex technical issues . •Apply
software updates, patches, and security enhancements
to maintain system integrity. •Deliver
exceptional customer service , ensuring a seamless user experience. •Identify and suggest
process improvements
to enhance IT efficiency and user satisfaction.
Qualifications & Skills
Education & Experience: •Degree in
Computer Information Technology
(preferred) or equivalent experience. • 4+ years
of IT support experience, preferably in an enterprise environment with
500+ users .
Technical Skills: •Strong expertise in
Windows and macOS
operating systems. •Hands-on experience with
PC hardware, software installation, and troubleshooting . •Familiarity with
enterprise IT tools, remote troubleshooting, and network fundamentals .
Soft Skills: • Problem-solving mindset
with the ability to troubleshoot complex issues. •Excellent
verbal and written communication
skills, able to explain technical concepts to non-technical users. •Ability to
prioritize tasks, manage time effectively, and work in a fast-paced environment .
Why Join Us? •Work with cutting-edge technology in a
collaborative IT environment . •Opportunity to
expand your skill set and grow within the company . •Be part of a team that values
innovation, problem-solving, and excellent service .