Lithia & Driveway
Dealership:L0061 Lithia Ford of Roseburg
Lithia Ford of Roseburg
Body Shop Customer Service Rep
Pay Rate: $18.00 per hour
Schedule: Monday - Friday, 8:00am - 5:00pm
If you are a Customer Service professional who wants to get your career in gear, come and take the journey with the largest and most successful retail automotive teams in the nation. Lithia & Driveway embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.
Responsibilities:
Provide customer follow-up, recording and tracking progress in Daily Contact Tracker.
Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications.
Conduct introductory training of new Customer Contact Center agents and proactively support team.
Qualifications:
Previous customer service experience a plus.
Strong organizational skills
Excellent verbal & written communication & presentation skills
Ability to manage one’s own time.
Typing and basic computer skills including Microsoft Word & Excel.
Ability to solve basic math calculations.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Lithia Ford of Roseburg
Body Shop Customer Service Rep
Pay Rate: $18.00 per hour
Schedule: Monday - Friday, 8:00am - 5:00pm
If you are a Customer Service professional who wants to get your career in gear, come and take the journey with the largest and most successful retail automotive teams in the nation. Lithia & Driveway embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.
Responsibilities:
Provide customer follow-up, recording and tracking progress in Daily Contact Tracker.
Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications.
Conduct introductory training of new Customer Contact Center agents and proactively support team.
Qualifications:
Previous customer service experience a plus.
Strong organizational skills
Excellent verbal & written communication & presentation skills
Ability to manage one’s own time.
Typing and basic computer skills including Microsoft Word & Excel.
Ability to solve basic math calculations.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.