Customer Service Representative

Customer Service Representative

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Requisition Id: 381970

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Business Unit: LTL

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Location:

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Pasco, WA, US, 99301

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What you'll need to succeed as a Customer Service Representative at XPO

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Minimum qualifications:

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  2 years of customer service experience

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  Strong computer, typing and 10-key skills

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  Experience with Microsoft Office

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  Available to work a variety of shifts, including days, evenings, nights and weekends

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Preferred qualifications:

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  Transportation experience

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  Excellent verbal and written communication skills

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About the Customer Service Representative job

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Pay, benefits and more:

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  Expected pay range: $22.89to $26.27per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.

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  Full health insurance benefits on day one

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  Life and disability insurance

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  Earn up to 7 days PTO over your first year

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  Earn up to 13 days of paid sick leave per year

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  9 paid company holidays

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  401(k) option with company match

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  Education assistance

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What you'll do on a typical day:

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  Bill shipments according to applicable tariffs and pricing agreements

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  Recognize and resolve documentation errors

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  Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

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  Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

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  Process over, short and damaged freight and related documentation for customer resolution

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Customer Service Representatives are required to:

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• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
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About XPO

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XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

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We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

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All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

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The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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Review XPO's candidate privacy statementhere ( .