POSITION SUMMARY
The *** Consumer Digital team is seeking a Salesforce Service Cloud Lead to strategically develop, maintain, and grow the Salesforce core platform globally. You will partner with colleagues from across globe to drive the strategic use of the platform, ensure business and customer value realization, and successfully manage the day-to-day technical management of the UA Salesforce Core Platform.
ESSENTIAL DUTIES & RESPONSIBILITIES
Design, Develop and Implement Solutions
• Support active projects throughout the lifecycle, providing oversight and guidance on development activities to ensure consistency with original design as well as overall quality of deliverables.
• Investigate operational requirements and seek effective business solutions through the design and implementation of technology solutions and/or business process improvements.
• Proactively identify opportunities to improve existing functionality.
• Support management of the Salesforce backlog, reviewing requests, writing user stories, and working with the business to determine priorities.
• Capture relevant technical and business requirements, analyzing inputs and creating Salesforce solution recommendations.
• Create, manage, and present Salesforce solutions that solve business challenges.
Salesforce Development
• Operate in an agile delivery model to refine, estimate, prioritize, and deliver requirements.
• Build, maintain, and support Salesforce integrations with multiple systems.
• Deploy changes to production using DevOps best practices.
• Maintain Salesforce Org and sandboxes and perform regular refreshes.
• Utilize Flows and other automation tools.
• Create high quality technical documentation and diagrams.
• Implement and enhance Service Cloud and Experience Cloud specific features.
• Proactively make recommendations on Salesforce features, new and innovative technology, and App Exchange packages solve for business requirements.
• Maintain and configure consumer facing and internal Experience Cloud pages.
Maintain Standards
• Monitor and troubleshoot support cases with Salesforce and a managed service provider to ensure availability of the SFSC platform, providing support to resolve application issues as necessary.
• Contribute project artifacts to architecture repositories and ensure ongoing maintenance.
• Manage working relationship with business super users for respective process.
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITES)
• Must be able to demonstrate a deep knowledge of Salesforce core platform (Service Cloud, Experience Cloud, and Sales Cloud)
• Must be able to demonstrate an understanding of APIs and integrating with Salesforce
• Experience with deployment best practices and familiarity with source driven development
• 5 + years of IT experience, preferably with Salesforce Service Cloud
• Ability to work in a dynamic global environment and committed to meeting deadlines
• Possess the ability to work with minimal supervision while being proactive
• Demonstrate strong verbal and written communication skills, including the ability to translate complex technical concepts into business terms
EDUCATION AND/OR EXPERIENCE:
• Bachelor's Degree in Information System Management, Computer Science, or a relevant business area preferred, but relevant professional experience will be considered.
• Salesforce Administrator Certification.
• Salesforce Service Cloud Consultant Certification and/or Experience Cloud Consultant Certification preferred.
RELOCATION:
• No relocation provided.
ABOUT UA
*** has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can't imagine living without.
ABCS, Inc.