KnowHireMatch
About the Role
We are looking for a Customer Account Supervisor to lead a high-performing account management team serving customers in the industrial and manufacturing sector . This role blends leadership, mechanical aptitude, and a customer-first approach to ensure smooth daily operations, resolve complex customer needs, and drive retention and growth.
Responsibilities
Team Leadership & Development
- Lead, coach, and mentor a team of account managers to achieve performance goals.
- Provide training, feedback, and professional development opportunities.
- Support the team with escalated customer issues and complex order challenges.
Customer Relationship Management
- Build and maintain strong, long-term customer relationships.
- Identify opportunities to increase customer satisfaction and loyalty.
- Partner with customers to provide tailored solutions for their business needs.
Operational Oversight
- Review and approve quotes and orders for accuracy and timeliness.
- Oversee the order entry and fulfillment process to ensure smooth operations.
- Collaborate with internal departments to meet and exceed service expectations.
Process Improvement
- Identify and implement process improvements for efficiency and cost savings.
- Monitor KPIs and service levels to ensure departmental goals are met.
- Actively contribute ideas to enhance quality and customer experience.
Requirements
Requirements
- Bachelor’s degree preferred.
- 2–4 years of technical customer sales or account management experience.
- Previous supervisory or team leadership experience strongly preferred.
- Strong mechanical aptitude; comfortable in a manufacturing/industrial environment.
- Excellent communication skills and phone presence.
- High attention to detail with strong organizational skills.
- Proven ability to motivate and develop a team.
Benefits
Why Join Us
- Lead a customer-focused team in a growing industrial organization.
- Have a direct impact on customer satisfaction and company success.
- Work in a collaborative environment where your ideas are valued.
- Competitive salary and benefits package.