Career Strategies
Hours: Mon-Fri 8am-5pm
Job Summary:
The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.
Key Responsibilities: Greet patients and visitors in a professional and friendly manner Check patients in and out for appointments, ensuring all forms and documentation are completed Schedule, confirm, and reschedule appointments using the practice's scheduling system Verify insurance eligibility and obtain necessary authorizations or referrals Collect and process co-pays, deductibles, and outstanding balances Answer incoming calls, route messages, and respond to inquiries promptly and courteously Maintain patient confidentiality and comply with HIPAA regulations Manage front office inventory and keep the reception area clean and organized Communicate effectively with medical staff and support coordination of patient care Assist with administrative tasks such as data entry, filing, and faxing as needed Qualifications:
High school diploma or equivalent required 1+ year of experience in a medical office or customer service role preferred Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus Proficiency in electronic medical record (EMR) systems preferred Strong communication, organization, and multitasking skills Ability to remain calm and professional in a fast-paced environment Bilingual (Spanish/English) is preferred
Job Summary:
The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.
Key Responsibilities: Greet patients and visitors in a professional and friendly manner Check patients in and out for appointments, ensuring all forms and documentation are completed Schedule, confirm, and reschedule appointments using the practice's scheduling system Verify insurance eligibility and obtain necessary authorizations or referrals Collect and process co-pays, deductibles, and outstanding balances Answer incoming calls, route messages, and respond to inquiries promptly and courteously Maintain patient confidentiality and comply with HIPAA regulations Manage front office inventory and keep the reception area clean and organized Communicate effectively with medical staff and support coordination of patient care Assist with administrative tasks such as data entry, filing, and faxing as needed Qualifications:
High school diploma or equivalent required 1+ year of experience in a medical office or customer service role preferred Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus Proficiency in electronic medical record (EMR) systems preferred Strong communication, organization, and multitasking skills Ability to remain calm and professional in a fast-paced environment Bilingual (Spanish/English) is preferred