Reyes Beer Division
*This position will require travel to Jackson and Tullahoma
Position Responsibilities:
Support of RBG applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment.
Asset management of location’s end-user devices (mobile, desktops, and laptops)
Procure, manage, maintain, & troubleshoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBG acquisitions and integrations
Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function Support of Warehouse automation systems Support of physical network infrastructure
Required Education and Experience: High school diploma or GED. Minimum of 2-3 years experience with desktop support. Strong understanding of information systems and business processes. At least 2 years experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Salesforce, and A/D accounts. Ability to work with little or no supervision from direct manager. Ability to work in a fast-paced, highly technical environment. Demonstrable strong Customer Service experience. Any other duties as assigned. Excellent verbal and written communication skills. Proficient in Microsoft Office. This position must pass a post-offer background and drug test. Preferred Education and Experience: Bachelor’s Degree
Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment.
Asset management of location’s end-user devices (mobile, desktops, and laptops)
Procure, manage, maintain, & troubleshoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBG acquisitions and integrations
Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function Support of Warehouse automation systems Support of physical network infrastructure
Required Education and Experience: High school diploma or GED. Minimum of 2-3 years experience with desktop support. Strong understanding of information systems and business processes. At least 2 years experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Salesforce, and A/D accounts. Ability to work with little or no supervision from direct manager. Ability to work in a fast-paced, highly technical environment. Demonstrable strong Customer Service experience. Any other duties as assigned. Excellent verbal and written communication skills. Proficient in Microsoft Office. This position must pass a post-offer background and drug test. Preferred Education and Experience: Bachelor’s Degree