Trove Brands
Job Description
As a full time CS Connection Associate, you’ll work closely with customers across several brands through email and chat. You will contribute to strengthening customer relationships by offering unique perspectives and supportive interactions. Above all else, you’ll be accountable for providing accurate and timely information to customers in a kind, professional manner.
Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include:
Interact with customers across multiple communication channels
Analyze and improve connection performance
Recommend practice and policy improvements
Qualifications: Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience:
Exceptional written and verbal communication skills
Experience in customer support
High attention to detail
Demonstrate the ability to innovate with limited resources
Able to tap into empathy and connect in meaningful ways
Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.
Among the many benefits our team members enjoy are:
Comprehensive medical, dental, and vision care
401k package with employer matching
Paid Time Off
Maternity/Paternity leave
Full indoor basketball/volleyball court
Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
Yoga studio
Meditation/Nap room
And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.
As a full time CS Connection Associate, you’ll work closely with customers across several brands through email and chat. You will contribute to strengthening customer relationships by offering unique perspectives and supportive interactions. Above all else, you’ll be accountable for providing accurate and timely information to customers in a kind, professional manner.
Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include:
Interact with customers across multiple communication channels
Analyze and improve connection performance
Recommend practice and policy improvements
Qualifications: Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience:
Exceptional written and verbal communication skills
Experience in customer support
High attention to detail
Demonstrate the ability to innovate with limited resources
Able to tap into empathy and connect in meaningful ways
Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.
Among the many benefits our team members enjoy are:
Comprehensive medical, dental, and vision care
401k package with employer matching
Paid Time Off
Maternity/Paternity leave
Full indoor basketball/volleyball court
Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
Yoga studio
Meditation/Nap room
And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.