Optum
Join Optum, a global organization dedicated to enhancing health care through innovative technology, making a significant impact on millions of lives. As part of our team, you will connect individuals with necessary resources, pharmacy benefits, and data to foster healthier lives. We offer a culture rooted in inclusion, remarkable peers, comprehensive benefits, and opportunities for career advancement. Be part of our mission to transform health optimization on a global scale.
At Optum, you have the chance to merge two rapidly growing fields within a performance-driven and collaborative culture. Here, we prioritize innovation that makes health care data accessible and reliable. There is no room for error, and you will be at the forefront of ensuring seamless access to care.
As a
Technical Support Associate , you will provide level 2 support, troubleshooting hardware and software issues on desktop, laptop, and tablet computers. Your role will involve both remote assistance and face-to-face support at our walk-up locations. Primary Responsibilities: Analyze and investigate technical issues. Provide clear explanations and interpretations within your area of expertise. Deliver local and remote technical support for Optum’s shared desktop applications. Utilize relevant data to identify and resolve various issues within your skill set. Investigate non-standard requests and challenges with some assistance. Focus exclusively within a defined knowledge area. Organize and prioritize your work to meet deadlines effectively. Share explanations and information on relevant topics with others. Why choose to work with UnitedHealth Group? Competitive salary and comprehensive benefits including a robust health plan and retirement savings options. Paid Time Off beginning with your first pay period, in addition to 8 Paid Holidays. Dental and Vision insurance, Life & AD&D coverage along with Short- and Long-term disability. Education reimbursement and employee discounts available. Access to an Employee Assistance Program and Referral Bonus Program. Variety of voluntary benefits including pet insurance and legal insurance. You will be rewarded and recognized for your contributions in a challenging environment, with clear directives on how to succeed and opportunities for career development. Required Qualifications: High School Diploma/GED or higher. 3+ years of experience with PC operating systems, including Windows 10 & 11. 3+ years of desktop support and technology support experience. 2+ years of knowledge in Networking Principles, TCP/IP protocols, and LAN/WAN technologies. 2+ years of expertise with Microsoft Office applications, including troubleshooting Word, Excel, and PowerPoint. Preferred Qualifications: Bachelor’s Degree or higher. Microsoft Certifications. IT Certifications (CompTIA A+ or Network+). Experience with Bomgar and Altiris tools. Prior experience in a Call Center or Customer Service role. Support experience with mobile devices (Android and iOS). Experience with MAC devices (iPad and iPhone). Familiarity with wireless networking. Proficient with service ticketing systems. Experience with remote assistance tools (Bomgar, Windows native tools, and Altiris). Willingness to travel between local offices if necessary. Soft Skills: Strong written and verbal communication skills. Thrive in challenging troubleshooting situations with a keen attention to detail. Highly motivated with excellent interpersonal skills. Ability to work independently and as part of a decentralized team. Physical Requirements and Work Environment: Able to lift up to 30 lbs. Compensation for this role ranges from $28.27 to $50.48 per hour, depending on various factors including local labor markets, education, and work experience. Along with your salary, benefits such as a comprehensive benefits package, stock purchase options, and 401k contributions are available, subject to eligibility requirements. At UnitedHealth Group, our mission is to enhance health care access and efficacy for everyone, regardless of race, gender, or income. We are committed to resolving health disparities and delivering equitable care as part of our enterprise priority. UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, nationality, religion, age, gender, sexual orientation, or any other characteristic protected by applicable laws. As a drug-free workplace, candidates will be required to pass a drug test prior to employment.
Technical Support Associate , you will provide level 2 support, troubleshooting hardware and software issues on desktop, laptop, and tablet computers. Your role will involve both remote assistance and face-to-face support at our walk-up locations. Primary Responsibilities: Analyze and investigate technical issues. Provide clear explanations and interpretations within your area of expertise. Deliver local and remote technical support for Optum’s shared desktop applications. Utilize relevant data to identify and resolve various issues within your skill set. Investigate non-standard requests and challenges with some assistance. Focus exclusively within a defined knowledge area. Organize and prioritize your work to meet deadlines effectively. Share explanations and information on relevant topics with others. Why choose to work with UnitedHealth Group? Competitive salary and comprehensive benefits including a robust health plan and retirement savings options. Paid Time Off beginning with your first pay period, in addition to 8 Paid Holidays. Dental and Vision insurance, Life & AD&D coverage along with Short- and Long-term disability. Education reimbursement and employee discounts available. Access to an Employee Assistance Program and Referral Bonus Program. Variety of voluntary benefits including pet insurance and legal insurance. You will be rewarded and recognized for your contributions in a challenging environment, with clear directives on how to succeed and opportunities for career development. Required Qualifications: High School Diploma/GED or higher. 3+ years of experience with PC operating systems, including Windows 10 & 11. 3+ years of desktop support and technology support experience. 2+ years of knowledge in Networking Principles, TCP/IP protocols, and LAN/WAN technologies. 2+ years of expertise with Microsoft Office applications, including troubleshooting Word, Excel, and PowerPoint. Preferred Qualifications: Bachelor’s Degree or higher. Microsoft Certifications. IT Certifications (CompTIA A+ or Network+). Experience with Bomgar and Altiris tools. Prior experience in a Call Center or Customer Service role. Support experience with mobile devices (Android and iOS). Experience with MAC devices (iPad and iPhone). Familiarity with wireless networking. Proficient with service ticketing systems. Experience with remote assistance tools (Bomgar, Windows native tools, and Altiris). Willingness to travel between local offices if necessary. Soft Skills: Strong written and verbal communication skills. Thrive in challenging troubleshooting situations with a keen attention to detail. Highly motivated with excellent interpersonal skills. Ability to work independently and as part of a decentralized team. Physical Requirements and Work Environment: Able to lift up to 30 lbs. Compensation for this role ranges from $28.27 to $50.48 per hour, depending on various factors including local labor markets, education, and work experience. Along with your salary, benefits such as a comprehensive benefits package, stock purchase options, and 401k contributions are available, subject to eligibility requirements. At UnitedHealth Group, our mission is to enhance health care access and efficacy for everyone, regardless of race, gender, or income. We are committed to resolving health disparities and delivering equitable care as part of our enterprise priority. UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, nationality, religion, age, gender, sexual orientation, or any other characteristic protected by applicable laws. As a drug-free workplace, candidates will be required to pass a drug test prior to employment.