(MAU) Enterprise Application Specialist

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally. Team members in this role are responsible for delivering business-to-business application support to Dayforce's Enterprise clients. This role will collaborate with client administrators as well as internal Dayforce Development, QA, and Services teams to champion client priorities and drive incidents to closure. These roles will combine strong technical and functional problem-solving skills with a keen business sense to deliver world-class client-focused support. ESSENTIAL FUNCTIONS Providing efficient and effective response and resolution to incidents within internal and externally driven SLAs. Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind Developing solid product expertise and industry experience Maintaining the highest level of client satisfaction and client engagement by providing proactive support and consistently exceeding expectations that contribute to strong client relationships Producing high quality training material and come up with creative solutions/out of box thinking to address issues Reproducing and meticulously documenting software defects that are only experienced due to corner cases used by Enterprise clients Assisting in a wide variety of operational projects including: Technical and scripting tasks Helping clients transition to support while utilizing best practices in coordination with internal Dayforce teams Enhancing the client support experience by resolving issues' vs. cases' Optimizing internal processes and procedures Demonstrating a high level of client engagement and developing strong relationships with key clients EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS - Minimum Qualifications Bachelor's degree in computer science, Engineering, or relevant software/computer related fields Strong proficiency with SQL and an understanding of relational database systems. A higher level of product and SQL knowledge to: support complex configurations advanced troubleshooting skills take multiple permutations into consideration while testing proposed changes complete root cause analysis very frequently perform tasks to complete retroactive changes caused by product defects Typically, 2+ years of support experience in a fast-paced challenging environment Superior communication, organizational, project management and problem-solving skills Demonstrated ability to work with cross functional teams (Dev, Hosting, DBA, CO etc.) and superior communication skills to connect with these teams Debugging proficiency, including ability to read and debug code Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server) Exposure to hosting and change management protocols Preferred Qualifications Experience supporting HRMS, Payroll, or Workforce Management applications Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals are a plus French language skills are a plus Silverlight / HTML WORKING ENVIRONMENT & PHYSICAL DEMANDS General office environment with frequent flexibility to work from home Ability to work flexible hours and a willingness to work on call every 2-3 months What's in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @ or @ email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: #J-18808-Ljbffr