Amazon
Join our innovative team at AWS Applied AI Solutions as a Senior Software Engineer for Amazon Connect. We aim to leverage Amazon's unique expertise to develop business applications that help millions of companies manage their operations seamlessly. Our mission is to empower businesses by delivering intuitive and impactful technology solutions that effectively tackle complex challenges.
As part of a rapidly growing customer base, you'll have the opportunity to work on Amazon Connect—a groundbreaking cloud-based contact center solution designed to transform customer service experiences. This service is built on ten years of development and is fueled by advanced technologies such as Artificial Intelligence and the extensive AWS ecosystem, including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis.
In this role, you will take ownership of code from design to development, collaborating closely with senior technical leaders within the team and across AWS. We are looking for passionate and talented engineers to help us redefine the contact center industry.
Key Responsibilities:
Lead end-to-end code ownership and development processes.
Apply your understanding of computer science fundamentals across a diverse tech stack.
Contribute to the design and architecture of new and existing systems with a focus on reliability and scalability.
Mentor junior engineers and play a role as a tech lead.
Oversee the full software development lifecycle, including coding standards, code reviews, and operational excellence.
Basic Qualifications:
5+ years of software development experience.
Proficiency in at least one programming language.
Experience in designing and leading architecture initiatives.
Working knowledge of SIP, RTP, VoIP concepts, and telecom industry challenges.
A Bachelor’s degree in computer science or a related field.
Preferred Qualifications:
Familiarity with open source SIP stacks.
Experience building services on AWS.
If you are eager to tackle complex engineering problems in a fast-paced, collaborative environment and want to play a vital role in shaping the future of contact centers, we encourage you to apply.
This position is based in our office with the address provided.