Otsuka America Pharmaceutical Inc.
Senior Manager, Platform Engineering and Operational Support
Otsuka America Pharmaceutical Inc., Saint Paul, Minnesota, United States, 55130
The Senior Manager, Platform Engineering and Operational Support will play a pivotal role in managing and enhancing integrations across various data systems, including Salesforce Health Cloud and other CRM platforms, analytics tools, and operational applications. This position is part of the Platform Engineering team and supports the Health Experience organization and its Patient Support functions, which include essential operational systems.
Key responsibilities include:
Act as a vital member of the Platform Engineering team, driving the development, integration, and operational support of Salesforce Health Cloud and related systems.
Design, develop, and maintain integrations of Salesforce Health Cloud and related CRM systems with internal and external platforms, data systems, and analytics solutions.
Utilize software development expertise (Java, JavaScript, Python) to create custom integrations, automate data workflows, and enhance platform functionalities.
Work closely with business stakeholders, Health Experience operations, and cross-functional teams to define technical requirements and deliver impactful solutions to ensure smooth operations.
Proactively monitor system performance, troubleshoot integration issues, and implement effective solutions rapidly to maintain high availability and reliability.
Create and manage comprehensive documentation of integration processes, system configurations, and technical specifications.
Support enhancements in analytics and Salesforce Health Cloud, ensuring accurate real-time data flow to analytical platforms and dashboards.
Possess experience with Salesforce and telephony systems integration (e.g., Google CCaaS).
Engage in agile methodologies, including design sessions, testing, deployment, and release management.
Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
4+ years of experience in systems integration, operational support, and CRM platform development, particularly in healthcare or patient-facing environments.
Hands-on experience with Salesforce Health Cloud or analogous CRM platforms.
Proficient in software development using Java, JavaScript, or Python.
Strong working experience with integration technologies (REST APIs, SOAP APIs) and middleware tools (e.g., MuleSoft, Informatica).
Experience integrating CRM platforms with analytics tools such as Tableau, Power BI, Looker, or similar.
Understanding of healthcare compliance (HIPAA, GDPR, PHI security standards) is preferred.
Excellent analytical and problem-solving abilities, adept at tackling complex integration and operational challenges.
Strong communication and collaboration skills, with experience interacting with both business and technical stakeholders.
Preferred certifications include Salesforce Developer, Platform App Builder, or Integration Architecture Designer.
Bonus Qualifications/Experience: Experience with multi-cloud infrastructures and support (AWS and GCP).
Experience deploying and managing workloads in AWS and/or Google Cloud Platform.
Familiarity with tools like AWS Lambda, Google Cloud Functions, and Cloud Pub/Sub.
Experience with CI/CD pipelines using GitLab, GitHub Actions, or Bitbucket Pipelines.
Familiarity with infrastructure-as-code tools like Terraform.
About Our Culture: We focus on developing solutions that enhance people's lives while also nurturing the professional and personal growth of our team members. Growth & Development: Your growth and learning are critical to your career. We will work with you within your first 30 days to establish a growth path that aligns with your aspirations. Core Competencies: Accountability for Results:
Focus on key strategic objectives and maintain high standards of performance.
Strategic Thinking & Problem Solving:
Make decisions considering the long-term impacts on customers, patients, employees, and the business.
Patient & Customer Centricity:
Maintain an ongoing focus on the needs of our customers and key stakeholders.
Impactful Communication:
Communicate with clarity and respect, influencing stakeholders at all levels.
Respectful Collaboration:
Value diverse perspectives and strive for partnerships that enhance collaborative efforts.
Empowered Development:
Take an active role in your professional development as a business imperative.
Salary: $146,955.00 - $210,100.00, plus incentive opportunities. This range represents a typical pay scale for candidates hired for this role. Actual salary may be determined by factors such as the candidate's experience, specific skills, and internal comparisons. Company Benefits:
Comprehensive medical, dental, vision, and prescription drug coverage, life insurance, disability insurance, tuition reimbursement, student loan assistance, generous 401(k) matching, flexible time off, paid holidays, and various other benefits. We invite qualified applicants to explore career opportunities within our organization as we uphold a commitment to diversity and equal employment opportunity. Disclaimer:
This job description aims to outline the general nature of the work for this role and may not encompass all responsibilities. Otsuka reserves the right to modify responsibilities to meet business needs. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, gender identity, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability and need assistance with the application process, please contact our accommodation request email.
Design, develop, and maintain integrations of Salesforce Health Cloud and related CRM systems with internal and external platforms, data systems, and analytics solutions.
Utilize software development expertise (Java, JavaScript, Python) to create custom integrations, automate data workflows, and enhance platform functionalities.
Work closely with business stakeholders, Health Experience operations, and cross-functional teams to define technical requirements and deliver impactful solutions to ensure smooth operations.
Proactively monitor system performance, troubleshoot integration issues, and implement effective solutions rapidly to maintain high availability and reliability.
Create and manage comprehensive documentation of integration processes, system configurations, and technical specifications.
Support enhancements in analytics and Salesforce Health Cloud, ensuring accurate real-time data flow to analytical platforms and dashboards.
Possess experience with Salesforce and telephony systems integration (e.g., Google CCaaS).
Engage in agile methodologies, including design sessions, testing, deployment, and release management.
Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
4+ years of experience in systems integration, operational support, and CRM platform development, particularly in healthcare or patient-facing environments.
Hands-on experience with Salesforce Health Cloud or analogous CRM platforms.
Proficient in software development using Java, JavaScript, or Python.
Strong working experience with integration technologies (REST APIs, SOAP APIs) and middleware tools (e.g., MuleSoft, Informatica).
Experience integrating CRM platforms with analytics tools such as Tableau, Power BI, Looker, or similar.
Understanding of healthcare compliance (HIPAA, GDPR, PHI security standards) is preferred.
Excellent analytical and problem-solving abilities, adept at tackling complex integration and operational challenges.
Strong communication and collaboration skills, with experience interacting with both business and technical stakeholders.
Preferred certifications include Salesforce Developer, Platform App Builder, or Integration Architecture Designer.
Bonus Qualifications/Experience: Experience with multi-cloud infrastructures and support (AWS and GCP).
Experience deploying and managing workloads in AWS and/or Google Cloud Platform.
Familiarity with tools like AWS Lambda, Google Cloud Functions, and Cloud Pub/Sub.
Experience with CI/CD pipelines using GitLab, GitHub Actions, or Bitbucket Pipelines.
Familiarity with infrastructure-as-code tools like Terraform.
About Our Culture: We focus on developing solutions that enhance people's lives while also nurturing the professional and personal growth of our team members. Growth & Development: Your growth and learning are critical to your career. We will work with you within your first 30 days to establish a growth path that aligns with your aspirations. Core Competencies: Accountability for Results:
Focus on key strategic objectives and maintain high standards of performance.
Strategic Thinking & Problem Solving:
Make decisions considering the long-term impacts on customers, patients, employees, and the business.
Patient & Customer Centricity:
Maintain an ongoing focus on the needs of our customers and key stakeholders.
Impactful Communication:
Communicate with clarity and respect, influencing stakeholders at all levels.
Respectful Collaboration:
Value diverse perspectives and strive for partnerships that enhance collaborative efforts.
Empowered Development:
Take an active role in your professional development as a business imperative.
Salary: $146,955.00 - $210,100.00, plus incentive opportunities. This range represents a typical pay scale for candidates hired for this role. Actual salary may be determined by factors such as the candidate's experience, specific skills, and internal comparisons. Company Benefits:
Comprehensive medical, dental, vision, and prescription drug coverage, life insurance, disability insurance, tuition reimbursement, student loan assistance, generous 401(k) matching, flexible time off, paid holidays, and various other benefits. We invite qualified applicants to explore career opportunities within our organization as we uphold a commitment to diversity and equal employment opportunity. Disclaimer:
This job description aims to outline the general nature of the work for this role and may not encompass all responsibilities. Otsuka reserves the right to modify responsibilities to meet business needs. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, gender identity, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability and need assistance with the application process, please contact our accommodation request email.