Application Support Lead

Experience Required: Minimum 5 years in application support, including team leadership Key Responsibilities: Lead and coordinate L1/L2 application support for enterprise systems Serve as the escalation point for critical issues, ensuring prompt resolution Monitor system performance, troubleshoot incidents, and coordinate bug fixes or enhancements Work closely with development, infrastructure, and vendor teams to manage system changes and deployments Maintain documentation, SOPs, and incident logs for audits and compliance Drive continuous improvement in support processes and service delivery Mentor and manage junior support team members Key Requirements: Solid hands-on experience in application support, including ticketing tools (e.g., ServiceNow, JIRA) Familiarity with ITIL framework and incident/problem/change management processes Strong analytical and problem-solving skills Experience in managing SLAs, KPIs, and stakeholder reporting Exposure to financial, government, or enterprise-scale applications preferred Excellent communication and team leadership skills #J-18808-Ljbffr