Harris Allied
Trading Systems Specialist, FIX Production Support Engineer
Harris Allied, New York, New York, us, 10261
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Base pay range
$100,000.00/yr - $120,000.00/yr Direct message the job poster from Harris Allied Managing Principal @ Harris Allied | Founder/Director, Executive Search
Global financial services company has immediate need for a Front Office Trading Support professional with experience supporting equity electronic trading platforms, FIX connectivity, algo trading products and services relied on by institutional traders. About the Role In this client facing role, you will oversee trade resolution, connectivity issues, post-trade services, client onboarding, order routing, and market data integration. You will manage the creation of accounts, resolve trading issues, and roll out new tools and services for front office, institutional traders. You will investigate and escalate system issues to production support teams, and provide training, and screen configuration on electronic trading platforms. Responsibilities Provide daily application support and troubleshooting for clients and internal trade desks. Address client customization requests within algorithmic trading systems and ATS platforms. Analyze and resolve issues related to order routing, trade flow, and post-trade processes. Adhere to incident and problem management procedures, analyzing trends and patterns. Assist in product testing and project-related tasks. Work in a 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks. Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected. Occasionally work weekends for major upgrades or out-of-hours testing. Qualifications 3-5 years of professional experience supporting equity trading and FIX protocol electronic trading environment. Working knowledge of algorithmic equity trading, the global equities markets, including US market specifics. Experience working with common industry algorithms such as VWAP, TWAP, IS, and POV. 3+ years of application support experience in a Linux environment. Understanding of US/Canadian equity market structure and electronic trading flows. Proven experience with MSSQL, Oracle, and Sybase databases, including writing queries. 2+ years experienced in Windows Server environments. Familiarity with troubleshooting network issues, such as firewall and routing problems. Strong understanding of OMS/EMS workflows. Working knowledge of at least one buy-side or sell-side Order Management System. Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions. Ability to communicate with stakeholders at all levels, including technical teams, clients, traders, quants, and executives. Analytical, disciplined problem-solver with excellent organizational skills. Driven by customer satisfaction and support excellence. Team-oriented with a willingness to participate in new projects and assist other departments. Demonstrates core business values through day-to-day work ethic. Preferred Skills Knowledge of DevOps principles and workflows, including collaboration with Development teams. Experience with automation tools (Ansible, Puppet etc.). Experience supporting message-based architecture (Solace, Tibco, MQ etc.). Experience with industry-standard monitoring tools (ITRS, Prometheus or similar). Familiarity with industry-standard monitoring tools (e.g., ITRS). ServiceNow, Control-M and Elastic (ELK stack) familiarity. AWS or other cloud computing experience. Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR). Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Financial Services and Capital Markets Referrals increase your chances of interviewing at Harris Allied by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for Production Support Engineer roles.
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New York, NY $140,000.00-$150,000.00 3 weeks ago New York, NY $80,000.00-$120,000.00 6 months ago New York, NY $140,000.00-$160,000.00 1 week ago New York, NY $150,000.00-$200,000.00 3 weeks ago New York City Metropolitan Area $65,000.00-$75,000.00 1 week ago New York, NY $105,000.00-$130,000.00 4 days ago Woodbridge, NJ $50,000.00-$65,000.00 3 months ago Application Support Engineer for Information Management
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$100,000.00/yr - $120,000.00/yr Direct message the job poster from Harris Allied Managing Principal @ Harris Allied | Founder/Director, Executive Search
Global financial services company has immediate need for a Front Office Trading Support professional with experience supporting equity electronic trading platforms, FIX connectivity, algo trading products and services relied on by institutional traders. About the Role In this client facing role, you will oversee trade resolution, connectivity issues, post-trade services, client onboarding, order routing, and market data integration. You will manage the creation of accounts, resolve trading issues, and roll out new tools and services for front office, institutional traders. You will investigate and escalate system issues to production support teams, and provide training, and screen configuration on electronic trading platforms. Responsibilities Provide daily application support and troubleshooting for clients and internal trade desks. Address client customization requests within algorithmic trading systems and ATS platforms. Analyze and resolve issues related to order routing, trade flow, and post-trade processes. Adhere to incident and problem management procedures, analyzing trends and patterns. Assist in product testing and project-related tasks. Work in a 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks. Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected. Occasionally work weekends for major upgrades or out-of-hours testing. Qualifications 3-5 years of professional experience supporting equity trading and FIX protocol electronic trading environment. Working knowledge of algorithmic equity trading, the global equities markets, including US market specifics. Experience working with common industry algorithms such as VWAP, TWAP, IS, and POV. 3+ years of application support experience in a Linux environment. Understanding of US/Canadian equity market structure and electronic trading flows. Proven experience with MSSQL, Oracle, and Sybase databases, including writing queries. 2+ years experienced in Windows Server environments. Familiarity with troubleshooting network issues, such as firewall and routing problems. Strong understanding of OMS/EMS workflows. Working knowledge of at least one buy-side or sell-side Order Management System. Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions. Ability to communicate with stakeholders at all levels, including technical teams, clients, traders, quants, and executives. Analytical, disciplined problem-solver with excellent organizational skills. Driven by customer satisfaction and support excellence. Team-oriented with a willingness to participate in new projects and assist other departments. Demonstrates core business values through day-to-day work ethic. Preferred Skills Knowledge of DevOps principles and workflows, including collaboration with Development teams. Experience with automation tools (Ansible, Puppet etc.). Experience supporting message-based architecture (Solace, Tibco, MQ etc.). Experience with industry-standard monitoring tools (ITRS, Prometheus or similar). Familiarity with industry-standard monitoring tools (e.g., ITRS). ServiceNow, Control-M and Elastic (ELK stack) familiarity. AWS or other cloud computing experience. Committed to adhering to Service Level Agreements (SLAs) and minimizing Mean Time to Resolve (MTTR). Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Financial Services and Capital Markets Referrals increase your chances of interviewing at Harris Allied by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for Production Support Engineer roles.
New York City Metropolitan Area 6 days ago Customer Experience Technology Operations Specialist II
New York, NY $72,000.00-$75,000.00 2 weeks ago New York City Metropolitan Area 1 week ago New York, NY $120,000.00-$150,000.00 2 weeks ago Want to work with us, but don't see the right job listed?
New York, NY $140,000.00-$150,000.00 3 weeks ago New York, NY $80,000.00-$120,000.00 6 months ago New York, NY $140,000.00-$160,000.00 1 week ago New York, NY $150,000.00-$200,000.00 3 weeks ago New York City Metropolitan Area $65,000.00-$75,000.00 1 week ago New York, NY $105,000.00-$130,000.00 4 days ago Woodbridge, NJ $50,000.00-$65,000.00 3 months ago Application Support Engineer for Information Management
Jersey City, NJ $120,000.00-$135,000.00 1 week ago New York City Metropolitan Area $130,000.00-$150,000.00 3 weeks ago Solutions, Support & Innovation Engineers (Evergreen)
Hauppauge, NY $50,000.00-$95,000.00 1 month ago FIX Onboarding/Production Support Specialist
New York, NY $100,000.00-$175,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr