TEKsystems
Join to apply for the UC Cisco Engineer role at TEKsystems 1 week ago Be among the first 25 applicants Join to apply for the UC Cisco Engineer role at TEKsystems Get AI-powered advice on this job and more exclusive features. Please see the opportunity to work with a large healthcare enterprise looking to expand their team. This opportunity offers a great cultural environment, room for growth and compensation. Please apply today if interested! Description This large healthcare enterprise is currently seeking a UC/Network Engineer to support both Network and IT Telecommunications Department. They are looking for a Network UC engineers with a mix of Cisco UC and networking experience. This engineer will work on a team of 16 and partner with department managers and end users to understand business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders to design, develop, and maintain IVR's and call flow routing for DTMF and advanced speech applications. Lead implementation of API/ Web Service integrations to back end systems. Working knowledge of QM recording, Outbound dialing campaigns. WFM, Omni-Channel Analytics, Customer Journeys, and Reporting. Support and maintain existing Telephony and Contact Center solutions and demonstrate complex problem-solving skills. You should all be experienced in Cloud enablement of contact center solutions with minimum of 4 years of deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience including monitoring, continuous testing, test validation. The skill set is below that they will need for this position. These are engineers in the UC and network space not techs. 2+ years of writing code in common programming languages such as VXML, Java, .Net, J2EE. JSP and Database technologies in support of enterprise call center applications Experience integrating Genesys-Pure-Cloud with different CRM Applications Experience working with TUI Designs (Telephony User Interface designs) Minimum 2 years of experience with Genesys-Pure-Cloud development, hands on implementation, Configuration, deployments to production and support. Candidate should have strong experience in Genesys solutions and its products & technology Experience implementing Conversational Al, Chatbots, Virtual Assistant leveraging Al/ML Candidate is expected to work with their internal telecom & infrastructure groups to support Pure-cloud implementations AWS knowledge is also preferred Knowledge of Agile with SAFe Experience involving digital transformation activities in large organization is a plus. Manage multiple network infrastructure projects and operational tasks concurrently. Configure and maintain LAN, voice and data networks. Install, configure, upgrade and troubleshoot Cisco routers and switches. Install and maintain CUCM, CUC and UCCX. Configure and maintain standard QoS templates across all network devices. Provide second support to network operations and service desk teams. Configure and maintain standard QoS templates across all network devices. Supports and maintains production applications. Processes requests from internal ticketing systems. Performs analysis of network needs and contributes to design of network architecture, integration, and installation. Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring. Evaluates local area network hardware and software requirements and capabilities and makes recommendations. Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations. Communicates and coordinates network schedule, backups and downtime to users. Experience with cloud automation, cloud design patterns and microservices is a plus. Ability to work independently on routine duties and take initiative in learning and understanding new product systems and features Skills ACD, Cisco voice, Voip, Cisco networking, Network engineering, Firewall, Cisco routers, Router, Ccna, Uccx, Cisco switches, Routing, Paloalto, Telephony, Troubleshooting, genesys This role does not allow C2C candidates** Pay And Benefits The pay range for this position is $50.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jersey City,NJ. Application Deadline This position is anticipated to close on Jun 19, 2025. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TEKsystems by 2x Sign in to set job alerts for Cisco Engineer roles. Network and Voice Field Engineer - On Site Union, NJ $150,000.00-$170,000.00 19 hours ago Network Operations Engineer (Infrastructure) Paramus, NJ $90,000.00-$100,000.00 1 week ago Parsippany, NJ $100,000.00-$120,000.00 3 weeks ago Union, NJ $140,000.00-$160,000.00 2 weeks ago New York City Metropolitan Area $90,000.00-$105,000.00 1 week ago Solutions Engineer - Energy & Environmental Systems Brooklyn, NY $150,000.00-$170,000.00 1 month ago Cyber Security Systems Engineer - Remote New York City Metropolitan Area 1 week ago Customer Delivery Technical Leader - Networking New York, NY $175,500.00-$225,100.00 4 days ago New York, NY $108,714.67-$139,776.00 1 month ago Newark, NJ $108,714.67-$139,776.00 1 month ago Paramus, NJ $90,000.00-$100,000.00 6 days ago New York City Metropolitan Area $60,000.00-$80,000.00 1 week ago New York, NY $144,000.00-$201,000.00 2 weeks ago New York, NY $100,000.00-$150,000.00 2 weeks ago Brooklyn, NY $85,000.00-$110,000.00 3 months ago Technology Specialist III (Network Engineer) - Digital and Technology Partners - Onsite/Hybrid New York, NY $108,664.98-$202,155.00 1 month ago New York, NY $160,000.00-$185,000.00 1 week ago Jamaica, NY $115,000.00-$120,000.00 1 month ago Westchester County, NY $150,000.00-$195,000.00 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr