Amazon
Senior Customer Value Lead, AWS Specialist and Partner Organization
Amazon, New York, New York, us, 10261
Senior Customer Value Lead, AWS Specialist and Partner Organization
Join to apply for the
Senior Customer Value Lead, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) Senior Customer Value Lead, AWS Specialist and Partner Organization
2 weeks ago Be among the first 25 applicants Join to apply for the
Senior Customer Value Lead, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features. Description
We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale. Description
We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale.
Key Responsibilities
Design and implement customer value journey frameworks, from initial adoption to enterprise-scale value realization Develop industry-specific business value metrics and ROI measurement frameworks Create scalable value realization toolkits and playbooks for both direct customer engagement and partner enablement Build and maintain a dynamic repository of customer success stories and value realization patterns Establish mechanisms to track and measure business value realization against industry benchmarks Analyze adoption patterns and business use cases to identify common barriers and accelerators to value Partner with customer success teams to integrate value frameworks into their engagement models Develop enablement content for direct as well as partner-led customer success to plug into existing enablement mechanisms Synthesize and present value realization frameworks and concepts to senior stakeholders (at customers and partners) Collaborate with partner success teams to enable systematic value delivery through our partner network
Required Skills And Experience
An understanding of enterprise technology adoption and value realization patterns Experience in maturity models and business value frameworks Strong analytical skills with ability to translate complex data into actionable insights Expertise in customer journey mapping and value stream analysis Knowledge of industry-specific business metrics and ROI measurement approaches Experience in developing scalable tool kits and enablement content Strong stakeholder management and cross-functional collaboration abilities Understanding of enterprise software/cloud adoption lifecycle and success patterns
Impact You'll Drive
Create foundational frameworks that enable systematic value realization for AWS customers Establish industry-specific value metrics and success patterns Build scalable approaches to accelerate customer time-to-value Enable partners with tools and frameworks to drive consistent customer outcomes Develop measurement mechanisms to track and improve customer success at scale
The ideal candidate will bring a strategic mindset combined with practical experience in developing and implementing value realization frameworks. You should be comfortable working with ambiguity, able to identify patterns in complex customer scenarios, and capable of creating scalable solutions that drive measurable business outcomes.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve
Basic Qualifications
5+ years of experience developing and implementing business value frameworks or maturity models Experience in measuring and tracking business outcomes for enterprise technology initiatives Demonstrated experience creating scalable enablement content and value realization toolkits Track record of working with enterprise customers to define and measure business value Proven ability to develop and maintain relationships with senior stakeholders
Preferred Qualifications
Strong presentation and storytelling skills with ability to communicate complex concepts Bachelor's degree in Business Administration, Economics, Computer Science, or related field; MBA preferred Experience with cloud technology adoption and value realization patterns Experience working with partners to drive customer outcomes Experience with value stream mapping and customer journey optimization 7+ years of experience in customer success, business value consulting, or strategic advisory roles Experience working in a global, matrix organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3013549
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Information Technology Industries
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Join to apply for the
Senior Customer Value Lead, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) Senior Customer Value Lead, AWS Specialist and Partner Organization
2 weeks ago Be among the first 25 applicants Join to apply for the
Senior Customer Value Lead, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features. Description
We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale. Description
We are seeking an exceptional Customer Value Lead for the AWS Customer Success Center of Excellence (CS COE) to architect and implement value realization frameworks that drive measurable business outcomes for our customers. In this role, you will develop and deploy comprehensive customer value journeys, maturity models, and business value realization frameworks that enable AWS teams and partners to systematically accelerate customer success at scale.
Key Responsibilities
Design and implement customer value journey frameworks, from initial adoption to enterprise-scale value realization Develop industry-specific business value metrics and ROI measurement frameworks Create scalable value realization toolkits and playbooks for both direct customer engagement and partner enablement Build and maintain a dynamic repository of customer success stories and value realization patterns Establish mechanisms to track and measure business value realization against industry benchmarks Analyze adoption patterns and business use cases to identify common barriers and accelerators to value Partner with customer success teams to integrate value frameworks into their engagement models Develop enablement content for direct as well as partner-led customer success to plug into existing enablement mechanisms Synthesize and present value realization frameworks and concepts to senior stakeholders (at customers and partners) Collaborate with partner success teams to enable systematic value delivery through our partner network
Required Skills And Experience
An understanding of enterprise technology adoption and value realization patterns Experience in maturity models and business value frameworks Strong analytical skills with ability to translate complex data into actionable insights Expertise in customer journey mapping and value stream analysis Knowledge of industry-specific business metrics and ROI measurement approaches Experience in developing scalable tool kits and enablement content Strong stakeholder management and cross-functional collaboration abilities Understanding of enterprise software/cloud adoption lifecycle and success patterns
Impact You'll Drive
Create foundational frameworks that enable systematic value realization for AWS customers Establish industry-specific value metrics and success patterns Build scalable approaches to accelerate customer time-to-value Enable partners with tools and frameworks to drive consistent customer outcomes Develop measurement mechanisms to track and improve customer success at scale
The ideal candidate will bring a strategic mindset combined with practical experience in developing and implementing value realization frameworks. You should be comfortable working with ambiguity, able to identify patterns in complex customer scenarios, and capable of creating scalable solutions that drive measurable business outcomes.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve
Basic Qualifications
5+ years of experience developing and implementing business value frameworks or maturity models Experience in measuring and tracking business outcomes for enterprise technology initiatives Demonstrated experience creating scalable enablement content and value realization toolkits Track record of working with enterprise customers to define and measure business value Proven ability to develop and maintain relationships with senior stakeholders
Preferred Qualifications
Strong presentation and storytelling skills with ability to communicate complex concepts Bachelor's degree in Business Administration, Economics, Computer Science, or related field; MBA preferred Experience with cloud technology adoption and value realization patterns Experience working with partners to drive customer outcomes Experience with value stream mapping and customer journey optimization 7+ years of experience in customer success, business value consulting, or strategic advisory roles Experience working in a global, matrix organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3013549
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new Customer Specialist jobs in
New York, United States . Founding Customer Success Manager -On-Site
New York, NY $150,000.00-$200,000.00 3 weeks ago New York, NY $130,000.00-$190,000.00 1 month ago Albany, NY $60,000.00-$70,000.00 1 month ago Customer Relations Representative - State Farm Agent Team Member
New York, United States $115,000.00-$125,000.00 2 weeks ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $75,000.00-$100,000.00 2 weeks ago New York, NY $85,000.00-$140,000.00 4 months ago New York, NY $115,000.00-$125,000.00 2 weeks ago Enterprise Customer Success Manager (Salesforce Certified)
New York, NY $80,000.00-$110,000.00 4 days ago New York, NY $46,251.00-$55,000.00 1 day ago New York, NY $45,125.00-$56,406.00 4 days ago Manhattan, NY $36,971.00-$45,150.00 1 month ago New York, NY $140,000.00-$190,000.00 1 week ago New York, NY $110,000.00-$140,000.00 3 weeks ago New York, NY $100,000.00-$160,000.00 2 weeks ago New York, United States $25.00-$33.00 5 days ago University Grad: Customer Experience Agent
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