Hancock Regional Hospital
HIS Information Processing Supervisor
Hancock Regional Hospital, Greenfield, Indiana, United States, 46140
Job Description
Job Description
JOB SUMMARY : Responsible for organizing, coordinating and supervising all HIS staff; assist with optical imaging/scanning routines, quality control and quality assessment; performance improvement activities and projects; report creation and management within the electronic medical record; oversight of form creation, approval and implementation; departmental staffing and scheduling; payroll for department; chart audits; guest relations/customer service; policy and procedure writing, review, implementation, archiving, maintenance and education on new policies and procedures as needed; create the agenda, meeting minutes for the Medical Records and Forms Committee; assist with accreditation and State surveys as needed; maintain the department in a state of continual readiness for survey; monitor time and attendance for staff; assist in release of information; assist with departmental complaints and employee issues; employee evaluations assist in writing and/or providing feedback on associate job performance; Scope of service review and revision annually QUALIFICATIONS : JOB SPECIFIC CORE COMPETENCIES: RHIA or RHIT Ability to effectively communicate, coordinate, and organize all functions within a healthcare information department Attention to detail Strong understanding of HIPAA Privacy Standards Exceptional Microsoft Office skills PREREQUISITE SKILLS: Knowledge of billing practices and HPN policies and procedures. Knowledge of coding and operating policies. Skill in using computer and calculator. Ability to examine documents for accuracy and completeness. Ability to prepare records in accordance with detailed instructions. Ability to work effectively with patients and co-workers. Ability to communicate clearly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Supervising all HIS staff. Quality Assessment, Quality Assurance and Performance Improvement Activities Enhancement and Improvement of the electronic health record Guest Relations/Customer Service Skills Participates in educational activities, committees and meetings as required Maintains strict confidentiality Assists with the Patient Portal Chart indexing Chart Review Audit report creation and execution as needed Exceptional communications skill-written and verbal Performs related work as required Assists with Release of Information and ROI contracted service as needed Assist and/or complete annual staff evaluations Assist in departmental duties as required Ensures audit requests received are routed to the correct department or person Assists the Revenue Cycle team as needed for data or other information required Stays apprised of CMS, State, Federal and accrediting body standards as they apply to the medical record department and its functions Creates, runs and distributes required monthly reports Other duties as assigned. Competencies: In addition to Job specific core competencies, the following demonstrates the following: Attitude Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy – respects customers’ right to privacy and modesty Confidentiality – maintains customers’ confidentiality Telephone etiquette – speaks so that customers hear a smile Appearance – takes personal ownership in appearance and that of work environment Initiative – takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs Timely service – recognizes that customers’ time is very valuable; provides them with prompt service Customer
information/education
– provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers’ expectations Actively works to increase satisfaction of all Monitors customers’ satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors CERTIFICATION/LICENSE:
RHIT or RHIA ADDITIONAL
LICENSURE/CREDENTIAL
REQUIREMENTS: High School diploma or GED required. Associate degree or higher Five years of experience in Medical Records and/or
management/supervision
preferred. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Physician Network.
Job Description
JOB SUMMARY : Responsible for organizing, coordinating and supervising all HIS staff; assist with optical imaging/scanning routines, quality control and quality assessment; performance improvement activities and projects; report creation and management within the electronic medical record; oversight of form creation, approval and implementation; departmental staffing and scheduling; payroll for department; chart audits; guest relations/customer service; policy and procedure writing, review, implementation, archiving, maintenance and education on new policies and procedures as needed; create the agenda, meeting minutes for the Medical Records and Forms Committee; assist with accreditation and State surveys as needed; maintain the department in a state of continual readiness for survey; monitor time and attendance for staff; assist in release of information; assist with departmental complaints and employee issues; employee evaluations assist in writing and/or providing feedback on associate job performance; Scope of service review and revision annually QUALIFICATIONS : JOB SPECIFIC CORE COMPETENCIES: RHIA or RHIT Ability to effectively communicate, coordinate, and organize all functions within a healthcare information department Attention to detail Strong understanding of HIPAA Privacy Standards Exceptional Microsoft Office skills PREREQUISITE SKILLS: Knowledge of billing practices and HPN policies and procedures. Knowledge of coding and operating policies. Skill in using computer and calculator. Ability to examine documents for accuracy and completeness. Ability to prepare records in accordance with detailed instructions. Ability to work effectively with patients and co-workers. Ability to communicate clearly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Supervising all HIS staff. Quality Assessment, Quality Assurance and Performance Improvement Activities Enhancement and Improvement of the electronic health record Guest Relations/Customer Service Skills Participates in educational activities, committees and meetings as required Maintains strict confidentiality Assists with the Patient Portal Chart indexing Chart Review Audit report creation and execution as needed Exceptional communications skill-written and verbal Performs related work as required Assists with Release of Information and ROI contracted service as needed Assist and/or complete annual staff evaluations Assist in departmental duties as required Ensures audit requests received are routed to the correct department or person Assists the Revenue Cycle team as needed for data or other information required Stays apprised of CMS, State, Federal and accrediting body standards as they apply to the medical record department and its functions Creates, runs and distributes required monthly reports Other duties as assigned. Competencies: In addition to Job specific core competencies, the following demonstrates the following: Attitude Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy – respects customers’ right to privacy and modesty Confidentiality – maintains customers’ confidentiality Telephone etiquette – speaks so that customers hear a smile Appearance – takes personal ownership in appearance and that of work environment Initiative – takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs Timely service – recognizes that customers’ time is very valuable; provides them with prompt service Customer
information/education
– provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers’ expectations Actively works to increase satisfaction of all Monitors customers’ satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors CERTIFICATION/LICENSE:
RHIT or RHIA ADDITIONAL
LICENSURE/CREDENTIAL
REQUIREMENTS: High School diploma or GED required. Associate degree or higher Five years of experience in Medical Records and/or
management/supervision
preferred. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Physician Network.