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Arizona Staffing

Patient Account Representative- AZ - Eye Institute- Clinic Finance

Arizona Staffing, Glendale, Arizona, us, 85318

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Patient Account Representative

The Patient Account Representative is a specialty position in our Eye Care Clinic that assists with both front desk as well as billing duties utilizing resources to enhance productivity and provide optimal customer satisfaction. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Eye Institute. Essential Duties and Responsibilities include: Greet and direct patients and visitors Perform registration/check-in process , including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures Calculate and collect patient co-pays, deductible and outstanding balances

according to patient's insurance benefits Explain and provide financial policies and available resources for alternative payment arrangements

to patients and their families Answer phones

including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquiries Reschedule and cancel appointments

and communicate as needed with patients/families and providers Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances

during scheduling process when appropriate Provide positive patient interactions

when speaking with patients, care providers, and others while on phones and in clinic Provide instructions prior to appointment

as directed by provider Provide directions/maps, and parking instructions Monitoring and obtaining authorization Assist with scanning and A/R in both areas Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system Update demographics

when patient information changes Add appropriate patient notes into practice management system Verify insurance eligibility and benefits

when necessary Use of a skip tracing service Correction of bad addresses Lexis Nexus as well as on the patient ledger Work in conjunction with the Assistant Manager of Patient Accounts and billing office , to help reach and maintain financial and accounts receivable goals for the clinic Back up for daily deposit Prepare account adjustments

to be sure all information is attached for review Extended evening hour rotation Other duties may be assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Qualifications The position requires strict compliance with all policies and procedures. This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively. This position would require working evenings. Education and/or Experience High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor in a fast paced environment, be detail oriented and promote a welcoming atmosphere is essential. Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the Compulink Optometry Software Management System. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.