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Job DescriptionJob Description Technical Support Analyst
BocaRaton, Florida
On-Site Role
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help. TEWS has an exciting role to join our enterprise client as a Technical Support Analyst. This role is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed ? Perform other duties as assigned
IT Enterprise experience is
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Tews is an equal opportunity employer and will consider all applications for employment without regards to , , , , , , , or veteran status.
#zip Company DescriptionTews takes the best aspects of larger, recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r\n\r\nSolving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r\n\r\nTews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help. TEWS has an exciting role to join our enterprise client as a Technical Support Analyst. This role is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed ? Perform other duties as assigned
IT Enterprise experience is
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Tews is an equal opportunity employer and will consider all applications for employment without regards to , , , , , , , or veteran status.
#zip Company DescriptionTews takes the best aspects of larger, recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r\n\r\nSolving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r\n\r\nTews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.