Arizona Staffing
Senior Application Support Engineer
Arizona Staffing, Chandler, Arizona, United States, 85249
Application Support Engineer
Insight Global is looking for an application support engineer to join an existing team for a large financial institution in Chandler, AZ. The group supports a wide range of applications including batch, BI platform, and niche technologies- mostly Java or .NET based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end! The manager needs individuals who can drive the incidents. They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. Skills and Requirements: 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent) Excellent written and verbal communication skills need to have proven exp with documentation Proven knowledge in some or all of the following: Java/J2EE Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft. Experience of handling various production support roles (technical L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring/scheduling tools Incident Management AND Problem Management Experience or knowledge on monitoring tools- App Dynamics OR Dynatrace OR Splunk Business Intelligence platform experience Oracle database (or SQL) Financial industry knowledge/experience Kafka MicroStrategy knowledge
Insight Global is looking for an application support engineer to join an existing team for a large financial institution in Chandler, AZ. The group supports a wide range of applications including batch, BI platform, and niche technologies- mostly Java or .NET based applications. The applications are for the data management LOB around data production and privacy (more focused on data protection.) The group supports about 100 applications but are put into smaller groups that support about 5-6 apps. The team is made up of about 35 members both onshore and offshore- the team follows the sun model. Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements, and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. These individuals will only be supporting and NOT coding. They will be supporting level 1 and level 2 functions- responding to alerts and driving incident triages. They use Dynatrace or Splunk from a monitoring perspective- Splunk for log retrievals. - Also use it for triage as well. Use UNIX environment for back end! The manager needs individuals who can drive the incidents. They will be responsible for fixing issues as they arise using different diagnostic tools to get a gag on the health of the systems, function of application servers and escalating to the development team as needed. This is not infrastructure related; it is IT application support only. This team is also inheriting a business intelligence platform so having some knowledge with any BI tool would be helpful. This is a production support role so sometimes there are times for weekends- on call schedule, expect flexibility- work for 40 hours a week. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. Skills and Requirements: 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent) Excellent written and verbal communication skills need to have proven exp with documentation Proven knowledge in some or all of the following: Java/J2EE Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft. Experience of handling various production support roles (technical L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring/scheduling tools Incident Management AND Problem Management Experience or knowledge on monitoring tools- App Dynamics OR Dynatrace OR Splunk Business Intelligence platform experience Oracle database (or SQL) Financial industry knowledge/experience Kafka MicroStrategy knowledge