ZipRecruiter
Job DescriptionJob Description
Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.
Responsibilities
Manage substantial amounts of incoming calls
Ability to resolve customer complaints
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Manage inbound and outbound calls by providing professional and courteous customer service
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Schedule appointments
Order Entry
Cross-sell related products to customers
Provide accurate, valid, and complete information by using the right methods/tools
Assist customers with questions and concerns
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Skills And Must- Haves
Minimum of 3 years of recent call center experience
Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication
Effective listener
An independent problem solver
Reliable, punctual, and willing to learn new processes in a constantly evolving industry
Should be able to work in a fast-paced, high volume, and goal-oriented environment
Self-motivated individual capable of multitasking
Proficient with Access, MS Excel, MS Word, and Outlook
Windows Operating System and Office knowledge and experience
Strong organizational and follow-up skills
Strong attention to detail
Must be enthusiastic, have a strong can-do attitude, and be a team player
Problem-solving skills
Self-motivated to work without constant direct supervision
Work well under pressure with time-sensitive deadlines
Punctuality is imperative
Type 40 WPM
Strong phone contact handling skills and active listening
Customer and ability to adapt/respond to different types of inquiries in a professional manner
Ability to multi-task, prioritize, and manage time effectively
Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.
Responsibilities
Manage substantial amounts of incoming calls
Ability to resolve customer complaints
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Manage inbound and outbound calls by providing professional and courteous customer service
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Schedule appointments
Order Entry
Cross-sell related products to customers
Provide accurate, valid, and complete information by using the right methods/tools
Assist customers with questions and concerns
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Skills And Must- Haves
Minimum of 3 years of recent call center experience
Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication
Effective listener
An independent problem solver
Reliable, punctual, and willing to learn new processes in a constantly evolving industry
Should be able to work in a fast-paced, high volume, and goal-oriented environment
Self-motivated individual capable of multitasking
Proficient with Access, MS Excel, MS Word, and Outlook
Windows Operating System and Office knowledge and experience
Strong organizational and follow-up skills
Strong attention to detail
Must be enthusiastic, have a strong can-do attitude, and be a team player
Problem-solving skills
Self-motivated to work without constant direct supervision
Work well under pressure with time-sensitive deadlines
Punctuality is imperative
Type 40 WPM
Strong phone contact handling skills and active listening
Customer and ability to adapt/respond to different types of inquiries in a professional manner
Ability to multi-task, prioritize, and manage time effectively