SoundOff Signal
International Customer Service Representative
SoundOff Signal, Hudsonville, Michigan, United States, 49426
We are seeking a dynamic, strong and detail-oriented International Customer Service Representative to join our growing global team. The ideal candidate will possess communication and problem-solving skills, with a deep understanding of international markets, particularly Europe. This role requires a proactive, customer-focused individual who is knowledgeable in customs regulations, freight forwarding, and global shipping requirements
• Demonstrates SoundOff Signal's Core Values in daily interactions with internal and external customers.
• Responsible for daily communication with international customers.
• Provide exceptional service and support to international customers, ensuring timely and accurate communication across various channels.
• Handle customer inquiries, orders, shipping issues, and returns with professionalism and urgency.
• Navigate the complexities of international logistics, including customs regulations, documentation, and freight forwarding requirements.
• Collaborate closely with internal departments (Sales, purchasing, scheduling, shipping and Finance) to resolve issues and ensure seamless service delivery.
• Maintain up-to-date knowledge of international market requirements, particularly in Europe.
• Coordinate with freight forwarders and shipping carriers to ensure timely and compliant delivery of products.
• Document customer interactions and maintain accurate records in Salesforce.
• Proactively identify and resolve customer service problems, escalating issues as necessary.
• Contribute to process improvement initiatives to enhance the international customer experience in coordination with the Director of International Business.
• Actively participate in team meetings and cross-functional projects.
• Strong written and verbal communication skills.
• Proven problem-solving abilities in a fast-paced, customer-focused environment.
• In-depth understanding of international markets, especially in Europe.
• Knowledge of customs processes, freight forwarding, and global shipping requirements is essential.
• Ability to work independently and as part of a team.
• Multilingual skills are a plus. French, German, Spanish a plus.
• Highly organized with strong attention to detail.
• Self-starter with the ability to manage time and prioritize effectively.
• Proficiency in Microsoft Office and CRM systems (Salesforce) is preferred.
• Minimum of 2-3 years in international customer service or logistics-related role.
• Hours: Flexibility to cover international customers in differing time zones
• Able to lift up to 20 lbs.
• Basic understanding of international business, order and shipping process as well as requirements for handling international business.
• Mostly office environment including:
• Able to stand and sit for various length of time.
• Light Manufacturing Environment
• Little to Medium noise level
• Moderate temperature ranges
• Able to bend/twist and reach a limited amount of time.
• Opportunity to work hybrid schedule.
• Associate degree in business or marketing field or 3 years Sales and or customer service experience.
• Manufacturing experience helpful.
• Technical experience helpful.
• Branded product experience helpful.
• Sales Force and ERP experience helpful
• Able to perform job consistently without excessive absenteeism or tardiness.
Salary Description
$24 - $30 / hour based on experience
• Demonstrates SoundOff Signal's Core Values in daily interactions with internal and external customers.
• Responsible for daily communication with international customers.
• Provide exceptional service and support to international customers, ensuring timely and accurate communication across various channels.
• Handle customer inquiries, orders, shipping issues, and returns with professionalism and urgency.
• Navigate the complexities of international logistics, including customs regulations, documentation, and freight forwarding requirements.
• Collaborate closely with internal departments (Sales, purchasing, scheduling, shipping and Finance) to resolve issues and ensure seamless service delivery.
• Maintain up-to-date knowledge of international market requirements, particularly in Europe.
• Coordinate with freight forwarders and shipping carriers to ensure timely and compliant delivery of products.
• Document customer interactions and maintain accurate records in Salesforce.
• Proactively identify and resolve customer service problems, escalating issues as necessary.
• Contribute to process improvement initiatives to enhance the international customer experience in coordination with the Director of International Business.
• Actively participate in team meetings and cross-functional projects.
• Strong written and verbal communication skills.
• Proven problem-solving abilities in a fast-paced, customer-focused environment.
• In-depth understanding of international markets, especially in Europe.
• Knowledge of customs processes, freight forwarding, and global shipping requirements is essential.
• Ability to work independently and as part of a team.
• Multilingual skills are a plus. French, German, Spanish a plus.
• Highly organized with strong attention to detail.
• Self-starter with the ability to manage time and prioritize effectively.
• Proficiency in Microsoft Office and CRM systems (Salesforce) is preferred.
• Minimum of 2-3 years in international customer service or logistics-related role.
• Hours: Flexibility to cover international customers in differing time zones
• Able to lift up to 20 lbs.
• Basic understanding of international business, order and shipping process as well as requirements for handling international business.
• Mostly office environment including:
• Able to stand and sit for various length of time.
• Light Manufacturing Environment
• Little to Medium noise level
• Moderate temperature ranges
• Able to bend/twist and reach a limited amount of time.
• Opportunity to work hybrid schedule.
• Associate degree in business or marketing field or 3 years Sales and or customer service experience.
• Manufacturing experience helpful.
• Technical experience helpful.
• Branded product experience helpful.
• Sales Force and ERP experience helpful
• Able to perform job consistently without excessive absenteeism or tardiness.
Salary Description
$24 - $30 / hour based on experience