United Airlines
Supervisor - Airport Operations Ramp Service
United Airlines, Chicago, Illinois, United States, 60290
Supervisor - Airport Operations Ramp Service Join to apply for the
Supervisor - Airport Operations Ramp Service
role at
United Airlines Supervisor - Airport Operations Ramp Service Join to apply for the
Supervisor - Airport Operations Ramp Service
role at
United Airlines Get AI-powered advice on this job and more exclusive features. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
Team Leadership Activities
Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications Engage and recognize external customers Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards Develop and implement standard work and continuous improvement processes Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts Serve as a subject matter expert on service and procedures
Performance Management Activities
Develop actions plans to affect behavior change (e.g. dependability, overall job performance) Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently Identify, address and issue appropriate and timely corrective action in accordance with guidelines Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues Recognize and document excellent performance Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers Participate in peer, safety and accident review boards Confront and address inappropriate behavior and performance issues with specific feedback
Administrative Activities
Complete all mandatory regulatory and Company required documentation of activities Document performance issues into case management system Attend division/unit/group meetings Participate on collateral projects Email/Voicemail follow up
Qualifications
Minimum Qualifications:
High school diploma or equivalent Experience leading and influencing a team and customer service experience Strong written and oral communication skills Conflict resolution and decision making, with the ability to lead Experience supervising Union personnel a plus Proficient in IT systems and common software appropriate to work group Business Acumen/Continuous Improvement Customer Focus Conflict Resolution Accountability Teamwork Engagement/Motivation Safety Orientation Planning/multi-tasking Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked) Controllable Expense (Easy Hours, late lunches) Revenue generation (upsell) Front line performance (SSEs) Safety performance (OSHA, LTI, damages) Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances Improved union relations- working within contractual language
Preferred Qualifications
Bachelor's degree and/or 5+ years equivalent work experience
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesAirlines and Aviation Referrals increase your chances of interviewing at United Airlines by 2x Sign in to set job alerts for “Airport Operations Supervisor” roles. Chicago, IL $110,000.00-$130,000.00 1 day ago Bedford Park, IL $60,000.00-$70,000.00 13 hours ago Bensenville, IL $80,000.00-$90,000.00 2 weeks ago Chicago, IL $45,000.00-$50,000.00 1 week ago Chicago, IL $120,000.00-$180,000.00 1 day ago Office Manager/Customer Service (bi-lingual English and Spanish preferred) Chicago, IL $43,000.00-$55,000.00 2 months ago Chicago, IL $55,000.00-$95,000.00 10 hours ago Chicago, IL $100,000.00-$115,000.00 2 hours ago Greater Chicago Area $32.36-$36.00 1 week ago Wheeling, IL $70,000.00-$80,000.00 1 month ago Supervisor, Compliance Services - Renewals Schaumburg, IL $64,000.00-$89,600.00 2 weeks ago Deerfield, IL $102,800.00-$164,400.00 1 month ago Director, Global Customer Care and Service Management Schaumburg, IL $170,000.00-$190,000.00 1 day ago Director, Global Customer Care and Service Management Standards Centralized Managed & Support Operations (CMSO)CUSTOMER SERVICE MANAGER (MICRO MARKETS) - BLOOMINGDALE, IL Bloomingdale, IL $60,000.00-$68,000.00 3 weeks ago Airport Duty Manager Janitorial (UA) - ORDManager, Customer Supply Chain and Service Chicago, IL $90,000.00-$110,000.00 2 weeks ago Assistant Manager - AO Projects and Execution Chicago, IL $79,800.00-$103,966.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Supervisor - Airport Operations Ramp Service
role at
United Airlines Supervisor - Airport Operations Ramp Service Join to apply for the
Supervisor - Airport Operations Ramp Service
role at
United Airlines Get AI-powered advice on this job and more exclusive features. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.
Team Leadership Activities
Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications Engage and recognize external customers Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards Develop and implement standard work and continuous improvement processes Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts Serve as a subject matter expert on service and procedures
Performance Management Activities
Develop actions plans to affect behavior change (e.g. dependability, overall job performance) Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently Identify, address and issue appropriate and timely corrective action in accordance with guidelines Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues Recognize and document excellent performance Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers Participate in peer, safety and accident review boards Confront and address inappropriate behavior and performance issues with specific feedback
Administrative Activities
Complete all mandatory regulatory and Company required documentation of activities Document performance issues into case management system Attend division/unit/group meetings Participate on collateral projects Email/Voicemail follow up
Qualifications
Minimum Qualifications:
High school diploma or equivalent Experience leading and influencing a team and customer service experience Strong written and oral communication skills Conflict resolution and decision making, with the ability to lead Experience supervising Union personnel a plus Proficient in IT systems and common software appropriate to work group Business Acumen/Continuous Improvement Customer Focus Conflict Resolution Accountability Teamwork Engagement/Motivation Safety Orientation Planning/multi-tasking Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked) Controllable Expense (Easy Hours, late lunches) Revenue generation (upsell) Front line performance (SSEs) Safety performance (OSHA, LTI, damages) Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances Improved union relations- working within contractual language
Preferred Qualifications
Bachelor's degree and/or 5+ years equivalent work experience
The base pay range for this role is $75,970.80 to $92,853.20.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesAirlines and Aviation Referrals increase your chances of interviewing at United Airlines by 2x Sign in to set job alerts for “Airport Operations Supervisor” roles. Chicago, IL $110,000.00-$130,000.00 1 day ago Bedford Park, IL $60,000.00-$70,000.00 13 hours ago Bensenville, IL $80,000.00-$90,000.00 2 weeks ago Chicago, IL $45,000.00-$50,000.00 1 week ago Chicago, IL $120,000.00-$180,000.00 1 day ago Office Manager/Customer Service (bi-lingual English and Spanish preferred) Chicago, IL $43,000.00-$55,000.00 2 months ago Chicago, IL $55,000.00-$95,000.00 10 hours ago Chicago, IL $100,000.00-$115,000.00 2 hours ago Greater Chicago Area $32.36-$36.00 1 week ago Wheeling, IL $70,000.00-$80,000.00 1 month ago Supervisor, Compliance Services - Renewals Schaumburg, IL $64,000.00-$89,600.00 2 weeks ago Deerfield, IL $102,800.00-$164,400.00 1 month ago Director, Global Customer Care and Service Management Schaumburg, IL $170,000.00-$190,000.00 1 day ago Director, Global Customer Care and Service Management Standards Centralized Managed & Support Operations (CMSO)CUSTOMER SERVICE MANAGER (MICRO MARKETS) - BLOOMINGDALE, IL Bloomingdale, IL $60,000.00-$68,000.00 3 weeks ago Airport Duty Manager Janitorial (UA) - ORDManager, Customer Supply Chain and Service Chicago, IL $90,000.00-$110,000.00 2 weeks ago Assistant Manager - AO Projects and Execution Chicago, IL $79,800.00-$103,966.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr