Muckleshoot Casino
WE'RE DOUBLING DOWN ON YOUR FUTURE
Competitive salary at
$28.81/hr.
with discretionary performance
bonuses 2x a year ! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO
Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email. Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment. 1st level identification and escalation of Major Incidents using the approved IT process. Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets. Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system. Assist in creating knowledgebase articles, checklists, FAQs, and End User training. Stay current with system information, changes, and updates. Follow all standard Helpdesk policies and procedures. Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Perform other job-related duties as assigned. WHAT YOU'LL BRING
Two (2) years of computer support experience with knowledge of Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems. Associate Degree in Computer Science or equivalent is a plus! CompTIA A+ Certification, MS 365 Fundamentals, ITIL V4 or other entry level IT certification preferred. HOW YOU'LL BE SUCCESSFUL
Skilled in developing interpersonal relationships when interacting with users, managers, team members, internal and external guests. Ability to explain complex IT concepts to end-users effectively in both technical and non-technical terms. Ability to work independently in a fast-paced environment and exhibit strong written and verbal communications skills. Ability to work overtime as needed to meet department project timelines. Ability to listen to and understand information and ideas presented through spoken words and sentences. Ability to communicate information and ideas in speaking and writing so others will understand. Ability to tell when something is wrong or is likely to go wrong. Ability to apply general rules to specific problems to produce answers that make sense. WHAT TO EXPECT
Availability -
Ability to work 40+ hours per week, holidays, weekends, and nights to support a 24/7 operation. Physical -
Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. Environment
- Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. MISSION
Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspiring team members to deliver exceptional guest experiences.
VISION
We exist to create unforgettable entertainment experiences!
VALUES
Wisdom : Learn, Share, Grow Respect : Earn it, Show it Integrity : Earn Trust Through Honesty Fun : Bring Smiles to Everyone
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Competitive salary at
$28.81/hr.
with discretionary performance
bonuses 2x a year ! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO
Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email. Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment. 1st level identification and escalation of Major Incidents using the approved IT process. Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets. Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system. Assist in creating knowledgebase articles, checklists, FAQs, and End User training. Stay current with system information, changes, and updates. Follow all standard Helpdesk policies and procedures. Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Perform other job-related duties as assigned. WHAT YOU'LL BRING
Two (2) years of computer support experience with knowledge of Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems. Associate Degree in Computer Science or equivalent is a plus! CompTIA A+ Certification, MS 365 Fundamentals, ITIL V4 or other entry level IT certification preferred. HOW YOU'LL BE SUCCESSFUL
Skilled in developing interpersonal relationships when interacting with users, managers, team members, internal and external guests. Ability to explain complex IT concepts to end-users effectively in both technical and non-technical terms. Ability to work independently in a fast-paced environment and exhibit strong written and verbal communications skills. Ability to work overtime as needed to meet department project timelines. Ability to listen to and understand information and ideas presented through spoken words and sentences. Ability to communicate information and ideas in speaking and writing so others will understand. Ability to tell when something is wrong or is likely to go wrong. Ability to apply general rules to specific problems to produce answers that make sense. WHAT TO EXPECT
Availability -
Ability to work 40+ hours per week, holidays, weekends, and nights to support a 24/7 operation. Physical -
Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. Environment
- Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. MISSION
Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspiring team members to deliver exceptional guest experiences.
VISION
We exist to create unforgettable entertainment experiences!
VALUES
Wisdom : Learn, Share, Grow Respect : Earn it, Show it Integrity : Earn Trust Through Honesty Fun : Bring Smiles to Everyone
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.