BNY
Vice President, Client Service Management II Join to apply for the
Vice President, Client Service Management II
role at
BNY Vice President, Client Service Management II 1 day ago Be among the first 25 applicants Join to apply for the
Vice President, Client Service Management II
role at
BNY Get AI-powered advice on this job and more exclusive features. Job Description
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service Management ll to join our Client Services Group (Pershing). This role is located in Lake Mary, Florida USA.
In this role, you’ll make an impact in the following ways:
Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products. Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities. Ensure exceptional service meets client expectations across all products and services. Manage end to end client service and monitor client satisfaction. Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). Ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). Gain a deep understanding of client's business to identify opportunities to make it easier for clients to engage with us. Suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture. Contribute to client growth by helping to identify opportunities for their success—resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. Drive outcomes as the central point of contact across business partners throughout the organization. Participate in client service activities related to sales support, including creation of RFPs and client visits. May attend conferences, seminars, industry events, and client meetings. Modified based upon local regulations/requirements.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred. 5-7 years of total work experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales Referrals increase your chances of interviewing at BNY by 2x Get notified about new Vice President Client Services jobs in
Lake Mary, FL . Senior Vice President, Fund/Client Accounting ManagerSenior Vice President, Client Service ExecutiveVice President, Client Service Management ISenior Vice President, Client ImplementationsSenior Vice President, Client ImplementationsVice President of Membership and Operations Lake Mary, FL $120,000.00-$140,000.00 2 days ago Vice President, Core Clearing Client Processing I We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Vice President, Client Service Management II
role at
BNY Vice President, Client Service Management II 1 day ago Be among the first 25 applicants Join to apply for the
Vice President, Client Service Management II
role at
BNY Get AI-powered advice on this job and more exclusive features. Job Description
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service Management ll to join our Client Services Group (Pershing). This role is located in Lake Mary, Florida USA.
In this role, you’ll make an impact in the following ways:
Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products. Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities. Ensure exceptional service meets client expectations across all products and services. Manage end to end client service and monitor client satisfaction. Work with clients to resolve complex issues across multiple products; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). Ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). Gain a deep understanding of client's business to identify opportunities to make it easier for clients to engage with us. Suggest opportunities for continuous service improvement, including digital adoption to foster the overall culture. Contribute to client growth by helping to identify opportunities for their success—resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. Drive outcomes as the central point of contact across business partners throughout the organization. Participate in client service activities related to sales support, including creation of RFPs and client visits. May attend conferences, seminars, industry events, and client meetings. Modified based upon local regulations/requirements.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred. 5-7 years of total work experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales Referrals increase your chances of interviewing at BNY by 2x Get notified about new Vice President Client Services jobs in
Lake Mary, FL . Senior Vice President, Fund/Client Accounting ManagerSenior Vice President, Client Service ExecutiveVice President, Client Service Management ISenior Vice President, Client ImplementationsSenior Vice President, Client ImplementationsVice President of Membership and Operations Lake Mary, FL $120,000.00-$140,000.00 2 days ago Vice President, Core Clearing Client Processing I We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr