Wellist
Senior Manager, New Client Implementations (hybrid)
Wellist, Boston, Massachusetts, us, 02298
Senior Manager, New Client Implementations (hybrid) Join to apply for the
Senior Manager, New Client Implementations (hybrid)
role at
Wellist Senior Manager, New Client Implementations (hybrid) Join to apply for the
Senior Manager, New Client Implementations (hybrid)
role at
Wellist Get AI-powered advice on this job and more exclusive features. At Wellist, we're helping employers deliver the right resources at the right time—so employees can feel supported through every life moment, and HR leaders can maximize the value of their investments.
All candidates should make sure to read the following job description and information carefully before applying.
As our
Senior Manager, New Client Implementations , you'll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you'll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need.
We're looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you're excited by the challenge of standing up new client programs in a high-growth environment—this role is for you.
What You'll Own
End-to-End Implementation Leadership
Serve as the primary lead for new client deployments—owning everything from kickoff to launch. Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals. Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution. Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Client Strategy & Customization
Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities. Lead discovery conversations to understand workforce challenges and translate those into actionable solutions. Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Program Activation & Optimization
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption. Analyze client performance data and user feedback to identify early wins and opportunities for improvement. Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
Scalable Systems & Process Excellence
Codify implementation workflows, toolkits, and playbooks to support future scale. Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores). Contribute to Wellist's implementation framework and play a key role in growing our client success function.
What Success Looks Like
3 months in:
You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.
6 months in:
You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.
12 months in:
You've helped shape Wellist's scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you've built are repeatable across industries and segments.
What You Bring
5+ years of experience in client implementation, consulting, or program management Proven ability to lead complex, cross-functional projects with tight timelines and high stakes Experience navigating enterprise client relationships and driving strategic alignment with senior executives A process mindset—you don't just get things done; you make it easier to get them done again Comfort in high-growth, resource-constrained environments where speed and adaptability matter Strong communication and stakeholder management skills—written, verbal, and interpersonal Experience in HR Tech, workforce transformation, or digital health strongly preferred Master's degree in Business or related field a plus Willingness to travel 20–30% as needed
Why Work Here
A meaningful mission
– Join a team building the support system we all want for our loved ones. Outstanding benefits
– Excellent medical, dental, and life insurance; generous PTO and parental leave. Opportunity to grow
– Help define how a Series A digital health startup scales with enterprise clients. Award-winning culture
– Recognized by Fast Company, MassTLC, Rock Health, and more.
At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHuman Resources Services Referrals increase your chances of interviewing at Wellist by 2x Get notified about new Client Implementation Manager jobs in
Boston, MA . Fraud Consulting & Technology Senior Manager Boston, MA $140,000.00-$306,100.00 6 days ago Boston, MA $60,000.00-$79,000.00 13 hours ago Boston, MA $115,000.00-$185,000.00 6 days ago Senior Manager | Accounting Advisory Services Boston, MA $140,000.00-$200,000.00 5 days ago Waltham, MA $129,600.00-$178,200.00 6 days ago AI Implementation Manager, Digital Customer ExperienceRetirement (Wealth) Implementation Manager Boston, MA $75,000.00-$95,000.00 1 day ago Retirement (Wealth) Implementation ManagerApplication Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Boston, MA $175,725.00-$292,875.00 6 days ago Bank Fraud Technology Implementation Manager Boston, MA $109,400.00-$218,100.00 2 weeks ago Scientific Manager, COA Implementation, Patient Centered Solutions Boston, MA $95,300.00-$237,500.00 2 weeks ago Boston, MA $115,000.00-$190,000.00 20 hours ago Manager, Corporate Transactions Group - FDD Woburn, MA $50,000.00-$60,000.00 1 day ago Cybersecurity - Digital Identity - Senior Manager - Location OPEN Boston, MA $168,900.00-$386,100.00 2 weeks ago Newton, MA $75,000.00-$85,000.00 1 week ago Cambridge, MA $95,000.00-$120,000.00 13 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr Remote working/work at home options are available for this role.
Senior Manager, New Client Implementations (hybrid)
role at
Wellist Senior Manager, New Client Implementations (hybrid) Join to apply for the
Senior Manager, New Client Implementations (hybrid)
role at
Wellist Get AI-powered advice on this job and more exclusive features. At Wellist, we're helping employers deliver the right resources at the right time—so employees can feel supported through every life moment, and HR leaders can maximize the value of their investments.
All candidates should make sure to read the following job description and information carefully before applying.
As our
Senior Manager, New Client Implementations , you'll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you'll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need.
We're looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you're excited by the challenge of standing up new client programs in a high-growth environment—this role is for you.
What You'll Own
End-to-End Implementation Leadership
Serve as the primary lead for new client deployments—owning everything from kickoff to launch. Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals. Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution. Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Client Strategy & Customization
Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities. Lead discovery conversations to understand workforce challenges and translate those into actionable solutions. Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Program Activation & Optimization
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption. Analyze client performance data and user feedback to identify early wins and opportunities for improvement. Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
Scalable Systems & Process Excellence
Codify implementation workflows, toolkits, and playbooks to support future scale. Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores). Contribute to Wellist's implementation framework and play a key role in growing our client success function.
What Success Looks Like
3 months in:
You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.
6 months in:
You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.
12 months in:
You've helped shape Wellist's scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you've built are repeatable across industries and segments.
What You Bring
5+ years of experience in client implementation, consulting, or program management Proven ability to lead complex, cross-functional projects with tight timelines and high stakes Experience navigating enterprise client relationships and driving strategic alignment with senior executives A process mindset—you don't just get things done; you make it easier to get them done again Comfort in high-growth, resource-constrained environments where speed and adaptability matter Strong communication and stakeholder management skills—written, verbal, and interpersonal Experience in HR Tech, workforce transformation, or digital health strongly preferred Master's degree in Business or related field a plus Willingness to travel 20–30% as needed
Why Work Here
A meaningful mission
– Join a team building the support system we all want for our loved ones. Outstanding benefits
– Excellent medical, dental, and life insurance; generous PTO and parental leave. Opportunity to grow
– Help define how a Series A digital health startup scales with enterprise clients. Award-winning culture
– Recognized by Fast Company, MassTLC, Rock Health, and more.
At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHuman Resources Services Referrals increase your chances of interviewing at Wellist by 2x Get notified about new Client Implementation Manager jobs in
Boston, MA . Fraud Consulting & Technology Senior Manager Boston, MA $140,000.00-$306,100.00 6 days ago Boston, MA $60,000.00-$79,000.00 13 hours ago Boston, MA $115,000.00-$185,000.00 6 days ago Senior Manager | Accounting Advisory Services Boston, MA $140,000.00-$200,000.00 5 days ago Waltham, MA $129,600.00-$178,200.00 6 days ago AI Implementation Manager, Digital Customer ExperienceRetirement (Wealth) Implementation Manager Boston, MA $75,000.00-$95,000.00 1 day ago Retirement (Wealth) Implementation ManagerApplication Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Boston, MA $175,725.00-$292,875.00 6 days ago Bank Fraud Technology Implementation Manager Boston, MA $109,400.00-$218,100.00 2 weeks ago Scientific Manager, COA Implementation, Patient Centered Solutions Boston, MA $95,300.00-$237,500.00 2 weeks ago Boston, MA $115,000.00-$190,000.00 20 hours ago Manager, Corporate Transactions Group - FDD Woburn, MA $50,000.00-$60,000.00 1 day ago Cybersecurity - Digital Identity - Senior Manager - Location OPEN Boston, MA $168,900.00-$386,100.00 2 weeks ago Newton, MA $75,000.00-$85,000.00 1 week ago Cambridge, MA $95,000.00-$120,000.00 13 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr Remote working/work at home options are available for this role.