Tekfortune Inc
ServiceNow Architect - ITSM & IGA Implementation
Tekfortune Inc, Mc Lean, Virginia, us, 22107
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role: ServiceNow Architect • ITSM & IGA Implementation Location: Remote Duration: Long term Required Skills: ITSM, IGA Job Description: The ServiceNow Architect will lead the design and implementation of ITSM and IGA solutions for a large-scale modernization initiative. This role requires deep expertise in ServiceNow architecture, ITIL processes, and identity lifecycle automation. The architect will ensure alignment with the Common Service Data Model (CSDM), CMDB best practices, and enterprise security standards.
Key Responsibilities • ITSM Module - Architect and configure core ITSM processes: Incident, Problem, Change, Request, Knowledge, and Major Incident Management. - Design and implement Problem Management workflows, including state transitions, notifications, and RCA tracking. - Lead Change Management architecture, including CAB workflows, risk assessments, and approval processes. - Oversee CMDB design and health, including CI classes, relationships, and ITOM Discovery integration. - Implement Service Catalog with onboarding/offboarding workflows and dynamic assignment rules. - Ensure Service Operations Workspace and native UI configurations are consistent and optimized.
Key Responsibilities • IGA Module - Architect Joiner-Mover-Leaver (JML) workflows for automated provisioning and deprovisioning. - Design integrations with Active Directory, M365, and disconnected systems using SCIM, LDAP, and REST APIs. - Implement RBAC and birthright provisioning logic. - Configure access certification, attestation policies, and audit logging mechanisms. - Ensure compliance with governance policies, including access reviews and data retention.
Qualifications & Experience - 7+ years of ServiceNow platform experience, with 3+ years in architectural roles. - Proven experience with CSDM v4.0, ITIL v4, and CMDB governance. - Strong understanding of IGA frameworks and identity lifecycle. - Experience with PowerShell, Microsoft Graph API, and M365 integrations. - Familiarity with Cherwell migration, MOVERS data exchange, and ServiceNow ATF scripting.
Certifications - Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) - Preferred: Certified Implementation Specialist (ITSM, HRSD, Security Operations), Certified Technical Architect (CTA), Certified Master Architect (CMA) - Desirable: Certifications in IAM/IGA platforms (e.g., SailPoint, Saviynt), CISSP, CISM
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Role: ServiceNow Architect • ITSM & IGA Implementation Location: Remote Duration: Long term Required Skills: ITSM, IGA Job Description: The ServiceNow Architect will lead the design and implementation of ITSM and IGA solutions for a large-scale modernization initiative. This role requires deep expertise in ServiceNow architecture, ITIL processes, and identity lifecycle automation. The architect will ensure alignment with the Common Service Data Model (CSDM), CMDB best practices, and enterprise security standards.
Key Responsibilities • ITSM Module - Architect and configure core ITSM processes: Incident, Problem, Change, Request, Knowledge, and Major Incident Management. - Design and implement Problem Management workflows, including state transitions, notifications, and RCA tracking. - Lead Change Management architecture, including CAB workflows, risk assessments, and approval processes. - Oversee CMDB design and health, including CI classes, relationships, and ITOM Discovery integration. - Implement Service Catalog with onboarding/offboarding workflows and dynamic assignment rules. - Ensure Service Operations Workspace and native UI configurations are consistent and optimized.
Key Responsibilities • IGA Module - Architect Joiner-Mover-Leaver (JML) workflows for automated provisioning and deprovisioning. - Design integrations with Active Directory, M365, and disconnected systems using SCIM, LDAP, and REST APIs. - Implement RBAC and birthright provisioning logic. - Configure access certification, attestation policies, and audit logging mechanisms. - Ensure compliance with governance policies, including access reviews and data retention.
Qualifications & Experience - 7+ years of ServiceNow platform experience, with 3+ years in architectural roles. - Proven experience with CSDM v4.0, ITIL v4, and CMDB governance. - Strong understanding of IGA frameworks and identity lifecycle. - Experience with PowerShell, Microsoft Graph API, and M365 integrations. - Familiarity with Cherwell migration, MOVERS data exchange, and ServiceNow ATF scripting.
Certifications - Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) - Preferred: Certified Implementation Specialist (ITSM, HRSD, Security Operations), Certified Technical Architect (CTA), Certified Master Architect (CMA) - Desirable: Certifications in IAM/IGA platforms (e.g., SailPoint, Saviynt), CISSP, CISM
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.